Service Desk Agent IT Support M F D

Your responsibilities Providing 1st level IT Support Services Accepting users’ requests (mail, phone, its classification in global ticketing system, initial troubleshooting and 1st line resolution, escalation to 2nd and/or 3rd level support teams in line with SLA targets Informing and supporting end users in the event of IT system unavailability Communicating planned outages and service windows to end user community Account administration and password management of many IT systems in use Development and maintenance of support documentation (Knowledge Base) Ensuring high level of customer support and their satisfaction. Our requirements Experience in similar position (e.g. Service Desk, Help Desk, Customer Support) Very good English skills - written and spoken General IT understanding and a will to expand this knowledge Looking for challenges and skills development Team player with open-minded personality and positive attitude Join us if would like to work in a friendly atmosphere and create it with us What we offer Employment based on an employment contract, along with a comprehensive benefits package Training and development programs, as well as access to an e-learning platform Onboarding program with the support of a dedicated Buddy Participation in an annual, company-wide integration event A work environment based on Scandinavian organizational culture Opportunities for growth through our internal program Benefits Sharing the costs of sports activities Private medical care Sharing the costs of foreign language classes Sharing the costs of professional training & courses Life insurance Integration events Corporate gym Corporate sports team Coffee / tea Parking space for employees Extra social benefits Holiday funds Christmas gifts Employee referral program Charity initiatives Bicycle parking Modern and ergonomic office Yoga in the office