Service Delivery Manager

Senior Service Delivery Manager – Industrial IT Infrastructure

Location: Madrid, Spain (Hybrid)

A leading international organisation is seeking a Senior Service Delivery Manager to oversee IT infrastructure operations across multiple industrial sites. This is a strategic leadership opportunity for an experienced infrastructure professional with a strong background in service delivery, ITIL governance, cybersecurity, and multi-site IT operations within manufacturing or logistics environments.

The Opportunity

You will act as the primary point of contact for infrastructure operations across a network of factories and warehouses, driving operational excellence, vendor performance, service governance, and infrastructure standardisation. Working within a global matrix organisation, you'll collaborate with local IT teams, international stakeholders, and managed service providers to ensure high availability and secure IT services.

Key Responsibilities

• Lead IT infrastructure governance across multiple industrial locations.
• Chair regular operational and service review meetings with local IT teams.
• Produce executive-level reports and presentations on infrastructure performance, incidents, and service metrics.
• Manage infrastructure CAPEX and OPEX budgets, forecasting and cost optimisation initiatives.
• Oversee cybersecurity governance, including vulnerability remediation, patch management, Active Directory hygiene, and compliance KPIs.
• Coordinate managed service providers and field support vendors against SLA and service quality targets.
• Drive ITIL best practice across Incident, Problem, Change, and Service Transition Management.
• Lead Major Incident (P1) coordination and Root Cause Analysis activities.
• Support infrastructure refresh programmes, hardware lifecycle planning, and cloud migration projects.
• Build strong relationships across operational, technical, and business stakeholders.

About You

We're looking for a senior infrastructure leader with:

• 8+ years' experience in Service Delivery, IT Operations, or Infrastructure Management.
• Strong experience managing multi-site enterprise IT environments.
• Excellent knowledge of ITIL processes including Incident, Change, Problem, and Service Transition.
• Technical understanding of Azure, VMware, Active Directory, Cisco networking, SD-WAN, firewalls, backup and disaster recovery.
• Experience managing MSPs, third-party vendors, and offshore support teams.
• Proven budget management experience across infrastructure projects.
• Outstanding stakeholder management, communication, and presentation skills.
• Fluent English and French.

What's on Offer

• Senior strategic leadership position
• Hybrid working model
• International projects across multiple industrial sites
• Opportunity to influence infrastructure strategy within a global organisation