Service Analyst

Service Analyst Glasgow, Hybrid Competitive Salary & Benefits We are Systal: a global managed network, cloud and security transformation specialist. We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and innovative potential of their IT infrastructure.

Role Overview We are currently recruiting for two experienced Service Analysts to join our team in Glasgow. Ideally you'll have experience working to ITIL standards and a passion for customer service as you'll be working with one of our largest customers in a hybrid role, including 2/3 days onsite. What will you be doing?

Assist and where required lead activities required to ensure the project completes Service Modelling under the direction of the Service Lead. CMDB information gathering – review current data, identify gaps and populate missing information for Infrastructure & Networking assets in accordance with our processes and procedures. Gathering information to support the addition of the service into the IT Services Portal.

Support and assist the Service Integration process and handover to support process in accordance with our processes and procedures. Who are we looking for? Knowledge of ITIL service management processes and practices.

CMDB information gathering – review current data, identify gaps and populate missing information. Recognised ITIL Foundation Computer Sciences Certificate or equivalent. Ability to build positive working relationships at all levels of the business.

Strong planning and documentation skills to support the Product areas in maintaining the configuration management system. Hands-on experience with ServiceNow. Why come and work with us at Systal?

Competitive salary, benefits package. Unrivalled training and development, ensuring you stay at the top of your field. We want you to be the best in your chosen field and continuously support training.

Fantastic working environment – our state-of-the-art offices and established remote teams create a positive environment to work in both in person and virtually. Systal’s core is its people. Our culture and success are founded upon having the best performing people in a high performing culture to deliver the best-in-class customer experience.

Our mission is to be the world’s most trusted technology services partner – inspiring, empowering and enabling the innovation and transformation of today and tomorrow. And we want you to join us!