Service Advisor Agincourt Mazda Scarborough, ON

If you are looking to grow your career with anorganization driven by excellence, integrity, and innovation, Dilawri offers anenvironment where people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largestautomotive group and one of Canada’s Best Managed Companies. Dilawri operatesover 80 franchised dealerships, representing more than 35 of the world’s mostrespected automotive brands across British Columbia, Alberta, Saskatchewan,Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuouslearning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation,and Giving Back guide how we work, how we lead, and how we serve our customersand communities. Through theDilawri Foundation , weare also committed to making a meaningful impact in the communities we serve.

Discover how you can build your career withDilawri .

Dilawri Group is now actively searchingfor anInternal Service Advisorto join the team at Agincourt Mazda.

Pay Rate: $38,000 + Bonus

Responsibilities:

• Processall warranty claims using Dealership Management System (DMS)
• Maintainall deadlines for claims submissions and related paperwork
• Authorizeclaim eligibility
• Trackback order parts in coordination with the Parts Department
• Assignrepair orders and jobs to Technicians
• Ensurethat each repair order is fully and appropriately documented with thecomplaint, cause and appropriate attention
• Maintaina detailed and up-to-date log of the repairs
• Telephonecommunications and reception
• Welcomecustomers visiting the Dealership showroom and inquire as to the purposeof their visit
• Vehiclelicensing and administration
• Participatein dealer trade; prepare information for pick-up and collectreceipts/payments
• Participatein administrative tasks

Qualifications:

• Excellentwritten and oral communication skills
• Strongcomputer and telephone skills
• Knowledgeof mechanical/vehicle body repair
• Strongmultitasking and organizational skills
• Abilityto take ownership of problems with a positive attitude and bring them tocompletion
• Abilityto remain calm and focused under all circumstances to deliver exceptionalservice to customers
• ValidOntario driver's license with 3+ years of driving experience

ABOUT US

In addition toworking with and learning from a team of leading professionals in theautomotive industry, our benefits include:

• Discountedemployee vehicle purchase program
• Job-specificcoaching & training programs
• Employeewellness & assistance programs

Build yourcareer with a team that is driven by excellence, integrity andinnovation.

DiscoverDilawri,

Dilawri Group of Companies is an equal opportunity employer and iscommitted to providing a workplace free from harassment and discrimination. Weare committed to recruiting, hiring, training and promoting qualified people ofall backgrounds, and make all employment decisions without regard to anyprotected status. Accommodation isavailable upon request for applicants with disabilities in the recruitment andassessment process and when hired.

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