Service Admin/Service Writer

Application Information

At Pattison Ag we seek talent ready to GROW, CONNECT & EVOLVE with us! We are looking for a Service Admin (Service Writer) to join our fast-paced energetic dealership in Kyle. This is a great chance to be the initial customer support for the service team by greeting customers, answering phone calls, & performing a full range service dept activities.

You will deliver quality work in one of Canadas top John Deere dealer organizations through positive interactions in a friendly and collaborative environment that encourages learning and growth.

Responsibilities

• Manage customer repair/service/warranty order & reporting
• Perform admin duties accurately/efficiently
• Field customer inquiries to the Service Dept
• Maintain Work In Progress & Product Improvement Program processes
• Work with Service Techs to ensure & and accurate customer communication
• Participate in training to develop skills/knowledge
• Follow all safety regulations
• Build positive & productive relationships with all depts

Requirements

• Previous Service Admin experience
• Knowledge of accounting practices
• Excellent computer skills in MS Office & internet functions
• Positive attitude, attention to detail
• Exceptional communication & organizational skills
• A minimum Grade 12 education/equivalent
• Experience in an ag related field an asset
• Ability to work flexible hours, varying shifts, weekends, holidays
• Must be legally intitled to work in CA

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