Service Account Manager

We’re growing fast, and our Commercial Roofing Service and Repair division is adding a Service Account Manager to be a liaison between key stakeholders with field-based expertise. This role is based in Mifflinburg, PA, location - about 75 minutes from Harrisburg, PA, and is a key role in managing client relationships and overseeing ongoing service needs. This role conducts roof inspections, identifies repair opportunities, prepares service proposals, and coordinates with internal teams to ensure fast, dependable service.

It is a field-based, client-facing position ideal for an organized, relationship-driven professional. You’ll work closely with the production team to ensure clarity, structure, and accountability while embodying our company’s values: Whatever it Takes: We are tenacious about fulfilling our promise to provide complete customer satisfaction. Always Professional: Through continuous growth and development, we improve our ability to serve clients and grow to become leaders in our industry.

Think and Act Win-Win: Doing business with or working for Equity Roofing propels all parties forward. Focus on the Install: Our installers are athletes and the key to our success. Benefits include: PTO, Company Car plus gas, tablet, paid training, retirement match, and health insurance.

Compensation- $50,000 yearly plus commission and tiered bonus for potential total annual compensation of $90,000-$145,000 If you’re organized, decisive, and enjoy working directly with customers in the field, this Service Account Manager role may be for you! We’re looking for someone who takes ownership of service accounts and delivers dependable, high-quality roofing solutions. Compensation: $50,000 base yearly plus commission and tiered bonuses Responsibilities: Build and maintain strong relationships with clients, ensuring their service needs are met with efficiency and professionalism.

Conduct thorough roof inspections to identify repair opportunities and communicate findings clearly to clients. Prepare detailed service proposals that align with client expectations and company standards. Coordinate seamlessly with internal teams to deliver timely and dependable service solutions.

Act as the primary point of contact for clients, addressing inquiries and resolving issues promptly. Collaborate with the production team to ensure clarity and accountability in service delivery. Monitor ongoing service projects to ensure they meet quality standards and client satisfaction levels are maintained or exceeded.

Qualifications: 2 years of commercial roofing, construction, facility services, or service-based sales preferred 2 years of general construction and/or roofing experience preferred Ability to walk on commercial roofs Valid PA driver’s license Ability to travel within 1.5 hours for the service area Strong communication skills Ability to manage multiple accounts and tasks independently Ability to read scopes, drawings, measurements, and technical documentation Strong technology skills Who Thrives Here (Culture & Values Fit) You’ll be successful if you naturally: Do whatever it takes to ensure jobs run smoothly Think win‑win and foster positive customer experiences Remain professional with crews, customers, and suppliers Focus on quality and enforce installation and safety standards Stay calm under pressure and anticipate issues before they escalate Communicate clearly, proactively, and respectfully Lead through accountability without harming morale About Company Equity Roofing is a five-star roofing company dedicated to building value through long-lasting, exterior home solutions. Our services include: roof repairs, roof replacement, metal roofing, siding, and seamless gutters. Our workmanship guarantee backs every job!

We are Platinum Preferred Contractors with Owens Corning, proudly serving Central Pennsylvania and Northern Indiana. The core values we live by daily are: Whatever it Takes: We are tenacious about fulfilling our promise to provide complete customer satisfaction. Always Professional : Through continuous growth and development, we improve our ability to serve clients and grow to become leaders in our industry.

Think and Act Win-Win : Doing business with or working for Equity Roofing propels all parties forward. Focus on the Install : Our installers are athletes and the key to our success. WHGEN2 Compensation details: 50000-50000 Yearly Salary PI4be331adfe0d-37395-39962782