Server Engineer

NOC Server Engineer

Role Title: NOC Server Engineer

Location: Bangalore, India – Onsite

Job Type: Full Time - Onsite

Experience: 6+ Years

Shift Model: 24×7 shift-based NOC operations

Reporting To: NOC Lead

Role Overview

The NOC Server Engineer provides advanced 24×7 operational support for cloud-hosted server infrastructure in AWS and Azure. This role acts as the shift escalation lead for complex and high-severity incidents, ensuring service stability and rapid restoration. Kubernetes (EKS), Terraform, and foundational cloud networking knowledge are required skill sets to support modern cloud workloads.

Key Responsibilities

• Provide deep troubleshooting for Linux and Windows servers hosted in AWS and Azure, including OS, services, performance, and capacity.
• Analyze alerts and telemetry using CloudWatch, Azure Monitor, Splunk, and Grafana to validate root cause and recovery.
• Coordinate with Operations Center (OC), Incident Managers, and platform SMEs; maintain clear ownership and escalation.
• Execute safe, pre-approved operational actions and validate post-change health using documented procedures.
• Ensure accurate incident timelines, updates, and handovers in ServiceNow/Jira.
• Mentor engineers and own structured shift handovers to maintain operational continuity.

Required Skill Set

• Cloud Server Engineering: Strong hands-on experience supporting AWS and/or Azure compute services (EC2, Azure VMs/VMSS).
• Linux & Windows Servers: Advanced OS-level administration, patching, log analysis, service troubleshooting, and performance tuning.
• Kubernetes (EKS) & Container Orchestration: Experience triaging EKS node and pod issues, crash loops, scaling symptoms, and workload health.
• Infrastructure-as-Code (Terraform): Ability to execute, review, and validate Terraform-based changes following operational guardrails.
• Cloud Networking Fundamentals: Working knowledge of VPC/VNet, subnets, routing tables, security groups/NSGs, load balancers, DNS, and basic connectivity troubleshooting.
• Observability: CloudWatch, Azure Monitor, Splunk, Grafana/Prometheus; alert tuning and dashboard interpretation.
• ITSM & Operations: Strong incident documentation, communication, and SLA discipline using ServiceNow or Jira.

Required Experience

• 6+ years of experience in Cloud Operations, NOC, SRE, or Infrastructure Support roles.
• Proven experience leading or handling P1/P2 incidents in 24×7 production environments.
• Hands-on experience working with runbooks, escalation matrices, and shift handovers.

Preferred Skills

• Scripting with Bash, PowerShell, or Python for operational automation.
• CI/CD and Git-based workflows supporting infrastructure changes.
• Certifications preferred: AWS/Azure Associate, ITIL Foundation, Kubernetes (CKA/CKAD).

Out of Scope

Shift Model

24×7 rotational shifts

Work Arrangement

Work from Office with structured handovers and escalation ownership.