SEO Account Manager

SEO Account Manager | The Spiral Agency | Hybrid (Austin TX) At Spiral, we don't build generic SEO campaigns — we build category authority for the companies moving the world's freight. LogSEO® is our enterprise SEO and AI Search service built exclusively for logistics companies: freight brokers, 3PLs, carriers, warehousing operators, and fulfillment centers across North America. We don't just rank pages, we engineer search visibility into a growth channel that compounds over time.

We are hiring an SEO Account Manager to own the client experience across our enterprise client portfolio. We're not looking for someone eager to learn account management. We're looking for someone who has already done it — at an agency, with real clients, under real pressure — and is ready to own it here.

This is a relationship role, one that requires someone who can translate complex SEO into clear business outcomes, hold clients accountable to their side of the engagement, and consistently demonstrate the value of what we're building on their behalf. If you've managed SEO accounts at an agency, know how to run a QBR without breaking a sweat, and genuinely understand where search is going with AI — read on. What You'll Own Client Relationship Management Serve as the primary point of contact for a portfolio of enterprise logistics clients Build trust-based relationships that extend the lifetime value of every account Conduct regular check-ins, milestone reviews, and strategic business reviews (QBRs) Act as the bridge between our internal SEO team and the client — translating technical execution into clear, commercially relevant language Onboarding & Time-to-Value Lead white-glove onboarding experiences that set the tone for long-term retention Build and manage onboarding milestones, pitch decks, and resource delivery Ensure clients understand what's happening, why it matters, and what to expect next Compress time-to-value by keeping internal teams and clients aligned from day one Reporting & Accountability Own reporting cadences — dashboards, lead trackers, and performance summaries Use tools like Zapier, GHL, and reporting platforms to automate and systematize what's delivered to clients Hold clients accountable for their deliverables (content approvals, access, technical fixes) without friction Make results visible, measurable, and tied to business outcomes the client actually cares about Retention & Revenue Expansion Identify upsell and cross-sell opportunities naturally through the client relationship Flag churn risk early and proactively address dissatisfaction before it escalates Contribute to playbook development — what works in onboarding, what resolves objections, what keeps accounts sticky SEO Fluency Speak to SEO confidently — you don't need to execute it, but you need to own the conversation Understand AI SEO, AEO, and GEO well enough to position Spiral's work accurately and compellingly to less technical buyers Relay meaningful product and client feedback to the internal SEO team Requirements 3+ years in an account management role at a digital or SEO agency Strong client communication skills — written, verbal, and in a live QBR setting Demonstrated ability to retain and grow accounts, not just maintain them Hands‑on experience with reporting tools, dashboards, and automation (Zapier, GHL, or equivalent) Working knowledge of SEO — enough to speak confidently with clients and relay context to execution teams Familiarity with AI SEO, AEO, or GEO is a strong advantage Logistics industry experience is a bonus, not a requirement — we'll train the vertical Success Metrics Client retention rate at or above 80% QBR completion rate and client satisfaction scores Onboarding milestones hit on schedule Upsell and cross‑sell contribution Reporting delivered on time, every time Compensation Base: $70,000-80,000 USD Retention Bonus: Up to $60,000 annually, tied to portfolio retention tiers Realistic OTE: ~$110,000 at 70–80% retention Maximum OTE: $140,000 at 85%+ retention Commission is tied to the accounts you keep — not a one-time close Schedule Full-time. 9AM – 5PM EST.

Hybrid (Austin-based candidates only). Flexible PTO and company-wide holidays Health coverage Access to premium training, masterminds, and certifications Opportunity to work with leading logistics and SaaS brands across North America Why This Role Matters Spiral is growing its enterprise SEO client base — and the quality of the account management experience is what determines whether clients stay, expand, and refer. You are not stepping into a maintenance seat.

You are building the client success infrastructure for a category-defining logistics SEO practice. You will own the relationships. You will set the retention standard.

You will be tied directly to the revenue you protect and grow. If you want to see the direct impact of your work — this is that role. #J-18808-Ljbffr