Senior Software Engineer - ServiceNow Technology Engineer

Position Description: At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72, professionals located in 40 countries. Founded in , CGI is a leading IT and business process services firm committed to helping clients succeed.

We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72, professionals located in 40 countries.

Founded in , CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us.

Learn more at is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please. Role: Servise Now Developer Years of experience: 5+ years Work location: Hyderabad Job Summary The ServiceNow Technology professional is responsible for the design, development, configuration, administration, and operational governance of the ServiceNow platform.

This role ensures stable, scalable, and secure delivery of ServiceNow capabilities across IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and related enterprise workflows. The position partners closely with infrastructure, application, security, and business teams to enable standardized processes, automation, and data integrity across environments. Your future duties and responsibilities: Platform Engineering, Development & Administration .

Design, develop, configure, and customize ServiceNow applications and platform capabilities using industry best practices. . Configure and extend core ServiceNow modules such as Incident, Problem, Change, Request, Service Catalog, CMDB, and Knowledge Management. . Develop and maintain workflows, Flow Designer flows, business rules, UI policies, client scripts, and server-side scripts using JavaScript.

Integrations & Automation . Design and support integrations with enterprise systems using REST, SOAP, APIs, MID Server, and data sources. . Support CMDB and CSDM implementations, including data modeling, reconciliation, discovery, and data integrity. .

Enable automation and orchestration to reduce manual effort and improve service delivery efficiency. Platform Operations & Stability . Support ServiceNow environment health across development, test, and production instances. .

Perform platform upgrades, patching, and release management activities in alignment with organizational change controls. . Monitor system performance and availability, proactively addressing risks to reduce service degradation or outages. Reporting, Dashboards & Analytics .

Develop dashboards, KPIs, and reports to provide operational visibility into service performance, compliance, and risk. . Partner with stakeholders to translate business requirements into measurable ServiceNow outcomes. Collaboration & Delivery .

Work closely with product owners, architects, infrastructure teams, and business stakeholders to gather requirements and deliver technical solutions. . Participate in Agile/Scrum ceremonies, including grooming, sprint planning, testing, and retrospectives. . Create and maintain technical documentation for configurations, integrations, and platform standards. .

Required qualifications to be successful in this role: Must to have skills: Hands-on experience developing and supporting the ServiceNow platform. . Strong knowledge of ServiceNow scripting (JavaScript, Glide API). . Experience with ITSM and ITOM concepts and enterprise service workflows. .

Experience with ServiceNow integrations (REST, SOAP, MID Server). . Working knowledge of CMDB, CSDM, and service data models. Good to have: Familiarity with Agile and ITIL-based service delivery models.

Skills: ServiceNow Development ServiceNow IT Service Mngt Agile Communication Monitoring