Senior Product Manager

About the Role We are looking for a Senior Product Manager to lead product strategy and execution for Content Management - the knowledge foundation powering AI-assisted responses across the Responsive platform. Content Management is evolving from a traditional repository and governance system into an intelligent knowledge platform powered by AI. The goal is to help customers ingest, curate, improve, govern, and maintain high-quality knowledge with significantly lower manual effort.

Intelligent Knowledge Management - This role will focus on building intelligent content management capabilities using AI agents, automation, and workflow intelligence to continuously improve content quality, freshness, trust, and reusability across enterprise response workflows. AI-powered governance and automation - Areas of focus include AI-assisted ingestion and organization, stale content detection, knowledge recommendations, trust and governance workflows, and reducing operational effort involved in content management. Customer and workflow orientation - The role requires strong understanding of enterprise workflows and close engagement with customers and field teams to understand how knowledge quality impacts AI-assisted response workflows and business outcomes.

Systems thinking and product depth - We are looking for someone who can think deeply about content systems, knowledge workflows, metadata, trust, permissions, reuse, and AI-assisted orchestration - not just standalone features. What You’ll Own Define and evolve the roadmap for Content Management capabilities across the Responsive platform Drive product direction for: AI-assisted content ingestion and organization Content quality, freshness, and lifecycle management Trusted retrieval and AI-grounded responses AI-powered governance and automation workflows Improve how organizational knowledge is reused across various use cases - including responses (RFx, questionnaires), field/team queries, and trust center experiences Define, measure and improve success metrics around content quality, trust, reuse, and operational efficiency Partner closely with Engineering, AI/ML teams, UX, GTM, and customer-facing teams Engage with customers and field teams to understand knowledge management and governance challenges What We’re Looking For Required 7+ years of Product Management experience in SaaS, platform, or enterprise workflow products Strong systems thinking and structured problem-solving ability Demonstrated ownership of outcomes, not just feature delivery Experience working with Engineering and AI/ML teams on complex product or platform capabilities Strong product judgment, prioritization, and communication skills Demonstrated AI-first thinking and hands-on use of AI tools in day-to-day product workflows Strong Advantages Familiarity or experience with knowledge management, search/retrieval, governance, AI-assisted workflows, or content systems Experience with AI-powered workflows, copilots, orchestration, or evaluation systems Hands-on use of AI tools for research, prototyping, workflow design, or product development Ability to prototype workflows or use AI-assisted coding tools independently Technical fluency with APIs, LLMs, vector databases, or AI infrastructure concepts B.Tech in Computer Science (or equivalent technical background) and MBA is a plus