Senior Product Manager

About QI Spine QI Spine is India's largest chain of specialized non-surgical medical centres dedicated to solving back, neck, and joint problems. With 22 clinics, 250+ expert doctors, and over 1.2 lakh patients treated, we've revolutionized spine care through a combination of multidisciplinary expertise, AI-powered diagnostics (Doctor QI), and advanced German technology (DSA). Our mission is to make accurate diagnosis and non-surgical care the standard, not the exception.

About the Role We're looking for a Senior Product Manager who has owned the full customer acquisition funnel end-to-end — not just defined it, but shipped against it. You'll sit at the intersection of product, ops, and go-to-market, driving measurable improvement in how leads become paying customers. What You'll Own The complete Lead-to-Conversion funnel — from acquisition through first purchase — across digital and assisted channels Conversion strategy across multiple touchpoints: digital self-serve, outbound (call center / sales), and in-person / clinic flows CRM and lead management tooling — evaluation, onboarding, workflow design, and adoption Automation roadmap to reduce manual ops dependency at every funnel stage — triggered communications, routing logic, follow-up flows Funnel gap identification and prioritization across tech, process, automation, and analytics dimensions GTM execution for new acquisition and self-serve product features (landing pages, booking flows, referral programs) Remarketing and re-engagement logic for unconverted and dropped leads Core funnel metrics: Lead → Qualified → Engaged → Converted, and the levers behind each rate What We're Looking For 4–6 years in Product Management with clear ownership of conversion or growth metrics Proven experience working across sales/ops-heavy funnels — not just pure-digital Strong cross-functional coordination — you've worked with call centers, sales teams, ops, and marketing simultaneously Comfort going deep into data — SQL or BI tools to pull your own funnel numbers, not just read dashboards PRD-level execution: you can write API contracts, define state machines, and work directly with engineering Track record of driving measurable uplift — you know your baseline, your levers, and your result Good to Have Experience in health tech, edtech, or high-consideration B2C categories Hands-on with CRM platforms (Salesforce, HubSpot, Lead Squared, or similar) Exposure to WhatsApp/conversational channel automation Familiarity with attribution and UTM tracking at the lead source level