Senior Product Manager CCaaS at Resmed (Winnipeg)

Elevate customer service innovation as Resmed’s Senior Product Manager for CCaaS. Drive global contact center transformations, utilizing your expertise in NICE inContact and product strategy. This senior-level role focuses on developing and optimizing Resmed's CCaaS product roadmap, ensuring alignment with global service strategies.

You will collaborate with key stakeholders, lead product strategy discussions, and influence technical decisions. Your extensive experience with CCaaS technologies and operational excellence will impact customer experiences worldwide. Key Responsibilities Develop and maintain the Global Revenue CCaaS Product Roadmap Ensure CRM alignment with Global Revenue CCaaS strategies Leverage hands‑on NICE inContact knowledge for implementation Present robust product strategies to executive stakeholders Lead workshops to define requirements and automation opportunities Requirements 8+ years in CCaaS technology or product management Experience with NICE inContact and customer service environments Proven ability to operate independently in a senior capacity Robust partnership skills with technical teams Excellent communication and presentation abilities Drive customer‑centric innovations through effective CCaaS strategies at Resmed, impacting global service delivery. #J-18808-Ljbffr