Senior Problem and Major Incident Manager

Job Description

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The purpose of the Senior Problem and Major Incident Manager role is to lead the coordination and resolution of high-impact incidents and systemic IT problems impacting mission-critical systems and infrastructure, ensuring timely restoration of services, and driving long-term improvements to ICT service stability and resilience across the organisation.

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The position will be a part of the ICT Command Centre team which is part of the broader Information Communication and Technology branch of the QAS and will play a critical role in supporting key frontline ICT services and contributing to the ongoing success of the business through a variety of responsibilities as outlined below.

We are seeking applicants who, within the context of the role responsibilities, possess the following key attributes:\n

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• Demonstrates accountability for the execution and quality of results through professional persistence and transparency to achieve business outcomes.
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• Leads change in a complex environment by embracing new concepts and focussing on optimism in a frontline environment of ambiguity.
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• Demonstrates insightful decision making by applying a methodical approach by considering ethics, business priorities, risk profile and is based on the broader context of the business.
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• Builds, sustains, and fosters stakeholder relationships to enable the collaborative delivery of customer focussed outcomes.
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• Demonstrates sound governance principles by maintaining a high standard of practice through governance and risk management.
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Mandatory/Special Conditions/Other Requirements The following mandatory requirements, special conditions and/or other requirements apply to this role:\n

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• Position will be required to undertake 24/7 continuous shiftwork (including weekends and public holidays) and occasional overtime as operationally required
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Applications to remain current for 12 months.

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Occupational group IT & Telecommunications

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