Senior Operations Manager (Fort Lauderdale)

Job Overview We are seeking an experienced, results-driven, and highly organized Senior Operations Manager to join our growing iGaming team. In this leadership role, you will be responsible for overseeing day-to-day operations, optimizing processes, driving performance, and ensuring a seamless player experience across multiple business functions. The ideal candidate has a strong background in online gaming, casino, sportsbook, sweepstakes, or related digital gaming environments, with proven success leading teams, improving KPIs, and scaling operational efficiency in a fast-paced industry.

This is an exciting opportunity to play a key leadership role within a dynamic and rapidly expanding company. Responsibilities Oversee daily business operations across customer support, payments, fraud, VIP, CRM, and back-office functions. Develop and implement operational strategies to improve efficiency, scalability, and profitability.

Monitor key performance indicators (KPIs), identify trends, and drive continuous improvement initiatives. Lead, mentor, and manage department managers, team leads, and operational staff. Ensure exceptional player experience standards across all customer touchpoints.

Collaborate with executive leadership to align operations with company growth goals. Manage escalations, incident response, and cross-functional issue resolution. Optimize workflows, SOPs, automation tools, and internal reporting systems.

Partner with Compliance, Risk, Fraud, Payments, Marketing, and Product teams to ensure smooth operations. Oversee staffing plans, scheduling, vendor management, and resource allocation. Support market launches, promotions, operational rollouts, and new product initiatives.

Ensure adherence to regulatory, responsible gaming, and internal policy standards. Requirements Minimum 5+ years of operations management experience, with at least 3+ years in the iGaming industry. Strong knowledge of Igaming operations.

Proven leadership experience managing multi-functional teams. Strong analytical skills with experience using Excel, dashboards, and KPI reporting tools. Experience with CRM platforms, payment processors, fraud tools, ticketing systems, and player support operations.

Excellent problem-solving, organizational, and decision-making abilities. Ability to thrive in a fast-paced, high-growth environment. Strong communication and stakeholder management skills.

Experience building SOPs, scaling teams, and improving processes. Bachelor's degree preferred but not required based on relevant experience. Preferred Qualifications Experience in sweepstakes casino or U.S. regulated gaming markets.

Familiarity with VIP operations, retention strategies, and player lifecycle management. Knowledge of KYC, AML, fraud prevention, and payments operations. Experience managing remote and in-person teams.

Benefits Health insurance provided Paid time off Career growth opportunities Performance-based bonus potential Dynamic and collaborative work environment