Senior Market Manager, Services

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Opportunity

This opportunity is offered as a 12-month fixed term contract.

The Community You Will Join

Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe. The Supply organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide; it recruits and develops Airbnb’s global supply of high‑quality stays, experiences, and services.

With this focus on quality supply and international expansion, the team leads Airbnb’s continued growth and facilitation of millions more host and guest connections.

The Difference You Will Make

As a Senior Market Manager, you will focus on bringing differentiated service products to life through acquiring untapped, unique supply in the services market to provide positive experiences for guests and hosts in your assigned territory. You will build Airbnb’s strong market presence by collaborating with other teams as the local in‑market expert. By driving all phases of supply acquisition and market success—including acquisition strategy development, generating and converting supply leads, maintaining experience quality, nurturing strategic relationships with hosts, and creating them from scratch—you will help develop scalable localized supply management strategies for both developed and highly competed market destinations and nascent new markets, ensuring long‑term success.

A Typical Day

• Build and manage partner relationships within assigned territory, with a strong emphasis on in‑person relationships
• Proven ability to handle operational complexity and maximize the impact of resources
• Directly manage top‑tier accounts to meet and exceed quarterly/annual sales goals
• Analyze data and utilize data‑driven recommendations to identify and action on strategic opportunities to increase sales
• Prospect and onboard new, high‑quality supply in your assigned geography
• Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your clients
• Develop deep knowledge of services partners and become the go‑to source for all information relating to relevant market trends and market dynamics
• Work across Airbnb internal teams, including country managers, regional teams, and business
• Engage with strategic B2B partners to build long‑term relationships
• Anticipate barriers, market shifts and trends, and lead proactive solution development; apply critical thinking to recommend standards and operating strategies that mitigate risk and propel growth given resource requirements
• Hold regular optimization calls and business reviews with your partners

Your Expertise

• 8+ years of relevant experience
• Exceptional ability to organize, lead and execute large‑scale projects with company‑wide impact
• Operates with a growth mindset and has a strong bias for action
• Interprets internal or external business issues and recommends best practices for the larger team and a strategic portfolio across distinct and varying market stages
• Ability to influence product, policy, and other cross‑functional stakeholders
• Negotiates and overcomes organizational barriers by establishing trust, influencing decision‑making, and bringing together diverse perspectives to drive alignment and progress
• Comfortable and skilled at regularly interfacing with senior management (Director, Regional Director)
• Utilizes knowledge of key business drivers and factors to drive results
• Executes flawlessly and autonomously
• Proven ability to handle operational complexity and maximize the impact of resources

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively‑led people and develop the best products, services and solutions. All qualified individuals are encouraged to apply.

How We'll Take Care Of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and employee travel credits.

Mexico Monthly Pay Range

$100,000–$125,000 MXN

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