Senior Manager – Hospitality Applications

Title: Senior Manager – Hospitality Applications Location: Las Vegas, NV Duration: Full Time Position Summary We are seeking a Senior Manager, Hospitality Applications to lead a team responsible for supporting critical hospitality technology platforms across hotel operations. This role combines technical leadership with people management and is ideal for a hands‑on leader who can mentor teams, manage escalations, and contribute to complex technical initiatives when needed. This is not a traditional management‑only role.

The successful candidate will be expected to provide leadership and guidance while maintaining a strong understanding of hospitality application environments and operational support processes. Key Responsibilities Lead, mentor, and develop a team of hospitality application professionals. Provide technical leadership and support for critical hospitality systems.

Manage escalations, incident resolution, and production support activities. Partner with business stakeholders to ensure application stability and operational effectiveness. Support project delivery, system enhancements, upgrades, and implementations.

Assist with high-priority issues and critical production incidents when required. Drive continuous improvement initiatives across support processes and service delivery. Collaborate with vendors and internal technology teams.

Manage ServiceNow-based incident, change, and problem management processes. Ensure application support aligns with business objectives and operational requirements. Required Qualifications 5+ years of leadership experience managing technical or application support teams.

Experience mentoring, coaching, and developing technical staff. Strong background supporting hospitality technology applications. Experience managing production support, incident management, and application operations.

Working knowledge of ServiceNow or similar ITSM platforms. Understanding of IBM iSeries / AS400 environments and their interaction with business applications. Strong communication and stakeholder management skills.

Preferred Qualifications Experience supporting one or more of the following: #J-18808-Ljbffr