Senior IT Business Analyst / Systems Requirements Analyst

Senior IT Business Analyst / Systems Requirements Analyst Client: New York City Department of Transportation (NYC DOT) Engagement Type: Long-Term Consulting Assignment Work Location: On-Site – 55 Water Street, 7th Floor, New York, NY Work Schedule: Monday–Friday | 9:00 AM – 5:00 PM (Maximum 35 hours/week) Duration: Up to 2 years (with possible extensions) Positions Available: 1 Start Date: Upon Notice to Proceed Role Overview NYC DOT is seeking a Senior IT Business Analyst / Systems Requirements Analyst to support its IT Project Management Office (PMO) in the development and enhancement of large-scale, workflow-driven software applications that support critical transportation and infrastructure operations across New York City. This role requires a senior, hands-on analyst who can work independently in a highly regulated public-sector environment, collaborate with diverse stakeholders, and produce clear, audit-ready requirements documentation. The systems supported by this role directly impact permitting, inspections, enforcement, asset tracking, and inter-agency coordination.

This is not a junior or UI-only role. Candidates must have demonstrated experience leading requirements for complex operational systems. Key Responsibilities Business & Systems Analysis Lead end-to-end requirements elicitation for enterprise applications using interviews, workshops, document reviews, and system analysis Analyze existing (“as-is”) processes and define optimized future-state (“to-be”) workflows Identify system gaps, inefficiencies, risks, and data quality issues Translate business and operational needs into clear functional and non-functional requirements Distinguish stakeholder requests from true underlying business needs Workflow-Driven Applications Support systems involving: Multi-step approvals Inspections and re-inspections Corrective actions Summons, violations, or enforcement Supervisor review and exception handling Document complex workflow logic, business rules, and dependencies Ensure requirements align with real-world operational practices Data Analysis & Reporting Analyze large and complex datasets to validate requirements Write and interpret SQL queries to confirm data logic and outcomes Identify discrepancies between expected and actual system behavior Define reporting requirements, dashboards, and KPIs for operational and management use Documentation & Deliverables Author, maintain, and own high-quality analysis artifacts, including: Business Requirements Documents (BRDs) Functional & Non-Functional Requirements User Stories and Use Cases Process Flow Diagrams (Microsoft Visio) Requirements Traceability Matrix (RTM) User Roles & Permissions Matrix Business Rules and Acceptance Criteria All documentation must be professional, clear, and audit-ready .

Testing & Implementation Support Define acceptance test conditions and test cases Support User Acceptance Testing (UAT) planning and execution Track issues and defects through resolution Validate that delivered solutions meet approved requirements Support rollout, training, and change management activities Stakeholder & Communication Management Act as liaison between: DOT operational teams IT and development teams Vendors and system integrators Other City and State agencies Facilitate meetings and working sessions Resolve conflicting requirements and manage expectations Draft clear, professional written communications, including responses to frustrated users Mandatory Qualifications Candidates must meet all of the following: 6+ years of experience as an IT Business Analyst or Systems Analyst on enterprise or mission-critical systems Proven experience with: Workflow-based applications Requirements elicitation and documentation Business process modeling Strong understanding of: Databases and data structures Application development lifecycles System integrations Ability to work fully on-site and independently Excellent written and verbal communication skills Preferred Qualifications Experience supporting public-sector or regulated environments Strong SQL and data analysis skills Experience with large operational or asset-based systems Advanced Microsoft Visio proficiency Familiarity with Agile, Waterfall, and hybrid SDLC methodologies Prior experience with NYC agencies or large municipal systems CBAP, SAFe, or similar professional certification Work Conditions & Important Notes On-site work required (no remote or hybrid options) Maximum 35 hours per week No overtime, paid holidays, vacation, or sick time All work products are Work Made for Hire and become the property of the City of New York Candidate must comply with NYC DOT security, confidentiality, and operational policies Who Should Not Apply Junior or mid-level Business Analysts UI/UX-only or product-owner-only profiles Candidates without workflow or data analysis experience Candidates seeking remote or flexible schedules Candidates unfamiliar with structured, regulated environments Why This Role Is Valuable Direct impact on New York City’s transportation infrastructure Work on high-visibility, citywide operational systems Long-term stability in a government environment Opportunity to collaborate with senior operational and technology leadership #J-18808-Ljbffr