Senior ICT Infrastructure Analyst

Job Title: Senior ICT Infrastructure Analyst

Organisation: Northern Ireland Assembly

Contract: Fixed-Term (12 months) - Full Time Hours

Salary: AG7 - £36,122 + (£1,971 salary supplement p.a.)

As a Senior ICT Infrastructure Analyst, you will assist in the smooth running of the ICT Infrastructure team, providing a secure and reliable ICT environment for Assembly Members, Party Support and Secretarial staff located in Parliament Buildings, as well as for MLA constituency offices located throughout Northern Ireland. A major part of this role will focus on the areas of server and network management.

Benefits

• Highly competitive salary fully aligned with public sector pay rates
• Expected 12 month temporary contract
• Enhanced holiday package
• Weekly pay
• Free onsite parking
• Refer-a-Friend scheme uncapped (£300 per successful referral)
• Employee Assistance Programme inclusive of financial assistance and access to counselling

What we need from you

• Immediate availability
• Completion of pre-appointment checks
• Full compliance with Assembly Commission staff policies, Equal Opportunities, Dignity at Work, and mandatory training requirements
• Willingness to complete a basic accessNI

Essential Qualifications

Possess at least a HND in computing or another discipline relevant to Information & Communications Technology (a minimum 50% course content) plus 1 year's experience working in a challenging Infrastructure Support/Service Desk environment

OR

Have at least 3 years' experience working in a challenging Infrastructure Support/Service Desk environment

Experience Required

• Managing MS Windows Server 2012 (or later) operating systems running in a Windows Hyper-V 2019 environment, managing MS Exchange 2016 (or later) on-premise and cloud-based MS Office365 email systems, MS Azure environment, and experience in MS Defender and Sentinel
• Support and administration of a TCP/IP based network including support of 2 or more of: remote access equipment, firewalls, switches, or routers
• Ability to analyse business requirements and produce logical solutions which satisfy customer needs while proactively seeking opportunities for improvement in work processes and service delivery
• Good interpersonal and oral/written communication skills, with the ability to explain computer concepts to customers in non-technical terms
• Ability to plan and organise a heavy, diverse, and unpredictable workload, delivering high-quality work to ICT standards using best practice methods
• Ability to work as part of a team, managing and influencing people and resources to meet agreed plans and objectives

Responsibilities

• Technical Support - Provide technical support and advice to customers, diagnosing and resolving problems effectively, and classifying/prioritising issues.
• Systems & Cloud Management - Patch and update MS Windows Server operating systems in Hyper-V 2019, support services in Microsoft Azure and manage Active Directory and cloud identity.
• Network & Email Administration - Manage and configure TCP/IP network equipment (switches) and maintain MS Exchange 2016 / Office365 email systems.
• Cyber Security & Disaster Recovery - Support ongoing monitoring of cyber security controls, operational cyber requirements and disaster recovery / contingency planning.
• Solution Delivery & Operations - Support in-house developed applications using Microsoft technology (DevOps pipelines, Company Portal), maintain standard device configurations and support secure remote access.

Get in touch with us today for a confidential chat and to review the full job description

Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone.

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Skills:
IT ICT Infrastructure analyst Analyst Senior analyst

Benefits:
enhanced holiday parking available

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