Senior HR Operations Manager
Darwin Hawkins
Job Description
Our client is a large and well-established organisation with significant operations across multiple jurisdictions. The business has an established People function supporting a sizeable and diverse workforce.
Why should you apply?
This is an excellent opportunity to take a senior leadership position within an established HR Operations function. You will lead teams operating across multiple locations and have broad responsibility for HR service delivery, operational excellence and employee experience. There is significant scope to influence how the function operates, particularly across process improvement, systems, data and the development of scalable ways of working.
Who should apply?
This role will suit an experienced HR Operations professional who has managed teams across multiple locations and is comfortable operating within a large and complex organisation. The successful candidate will have:
- Experience managing an HR Operations team within a large, multi-site or multi-jurisdictional organisation
- Strong experience across HR service delivery, process improvement and data integrity
- Experience with HR systems, reporting, payroll data flows and employment compliance
- A track record of managing and developing teams while influencing senior stakeholders
- A degree in HR, Business or a related discipline and a relevant professional or postgraduate HR qualification
Role and Reporting Lines
Reporting into a senior operational leader, you will take responsibility for an established HR Operations function supporting employees across multiple locations.
- Team Leadership - Lead and develop a multi-location HR Operations team, creating a high-performing and collaborative function.
- HR Service Delivery - Oversee operational HR support across the employee lifecycle, ensuring a consistent and effective service.
- Stakeholder Management - Partner with senior People stakeholders and the wider business to align operational HR delivery with key organisational priorities.
- Governance & Compliance - Ensure appropriate standards of employment compliance, data protection and governance are maintained across the function.
- Process Improvement - Identify opportunities to standardise, simplify and automate HR processes to improve efficiency and service delivery.
- Systems & Data - Ensure HR data, systems, reporting and payroll information are accurate, robust and appropriately controlled.
- Employee Experience - Oversee key employee lifecycle activities with a focus on engagement, responsiveness and service excellence.
- Operational Excellence - Use data and operational insights to identify inefficiencies and develop scalable solutions across the People function.