Senior Engineer, Application Engineering

Overview The Application Engineering team provides top-tier support, maintenance, and solution design on multiple applications, including MFT (Sterling Integrator, Axway), message queueing (SWIFT, IBM MQ), and reporting platforms (Business Objects, Tableau). The Senior Systems Engineer is responsible for creating and maintaining availability and high-performance in mixed UNIX and Windows development, non-production, and production environments. This individual works as part of a results-oriented, service-delivery team and assists configuration analysts, release engineers, developers, and operations teams. Additionally, the Systems Engineer performs root cause analysis of problems, selects, and implements automation tools, and actively participates in deeply technical discourse. Responsibilities Design, plan and implementation of integrated solutions Tune systems for maximum available performance Respond to and assist in production operations in a 24/7 environment Troubleshoot and resolve issues both proactively and as discovered Application support and administration for SWIFT, IBM MQ, IBM Sterling Integrator, File Gateway, Tableau, and other applications Manage application configurations, patch Levels and Evolution Paths Provide technical analysis, resolve problems, and propose solutions Provide support to and coordinate with developers, operations staff, release engineers, and end-users Educate and mentor team members and operations staff Participate in a weekly on-call rotation for after-hours support and change events Knowledge And Experience Bachelor’s degree in CIS or equivalent experience in Systems Engineering/Information Technology 5+ years proven experience with third party application support (SWIFT, IBM MQ) Strong initiative to learn and assimilate new software/technologies and improve business processes Demonstrated Fundamental knowledge of Linux Operating Systems (RedHat variants preferred) Demonstrated Fundamental knowledge of Windows Operating Systems (2019+) Fundamental understanding of the SDLC processes, and tools (GIT, Puppet, etc.) Fundamental understanding of Operational Concepts (DR, BCP, Prod vs. Non-Prod) Functional Scripting Knowledge (Perl, BPML, JavaScript, Bash, Python, PowerShell and/or others) Top-tier analytics and problem solving Ability to work in a fast-paced service-oriented team environment Customer focused, and dedicated to the best possible user experience Communicate effectively with both technical and business resources Desired Experience in automation tool development and methodologies, like Ansible and Puppet Strong understanding of project management, organization, and time management Experience with IBM Sterling Integrator and/or MQ Experiene with Tableau Basic understanding of SQL Database concepts (Oracle, MySQL) Experience with LDAP systems Salary Ranges Illinois Base Salary Range: The expected base salary for this role, if located in Illinois, is between $113,300 - 140,000 USD. The base salary range does not include Intercontinental Exchange’s incentive compensation. Regular full-time ICE employees are eligible for a suite of benefits including healthcare coverage, a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances. New York Base Salary Range: The expected base salary for this role, if located in New York, is between $135,000 - 159,700 USD.

This range does not include incentive compensation. ICE provides comparable benefits as described above. Seniority level: Not Applicable Employment type: Full-time Job function: Engineering and Information Technology #J-18808-Ljbffr