Senior Development Support Engineer

An Amazing Career Opportunity for Senior Development Support Engineer Location: Remote (USA) | Job ID: 42611 As a senior development support engineer, you will be expected to assist with developmental and support inquiries raised by Mercury/HID OEM partners. You will be part of a team of development support engineers and assist our development team and partner technical support teams. You will assist in diagnosing and resolving technical issues, contribute to the improvement of our products, and ensure a seamless experience for our customers and partners.

We are a high‑tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Responsibilities Providing second-level support for technical inquiries related to our products. Providing assistance to developers integrating with our APIs.

Educating partners on best practices for deployment and integration. Troubleshooting hardware and software issues, including network and serial communication problems. Assisting in replicating customer issues.

Properly logging defects into the system for engineering to review. Participating and contributing in planning events, workshops, and system demonstrations. Driving and supporting continuous improvement.

Interfacing with partners/customers to understand their needs and requirements. Working closely with other engineering and quality teams. Qualifications Must possess a degree in a technical field, preferably in computer science, computer engineering, or equivalent combination of education and experience.

Ability to work alongside remote individuals that may be located in different time zones and/or countries. Programming experience in C/C++, C#, Rust. Web development (HTTP, HTML, RESTful, JSON, XML, MQTT).

Experience deploying applications under Linux and Windows. Experience with TCP/IP networking, transport layer protocols including TCP and UDP, and application layer protocols including HTTPS. Experience with diagnostic tools (Wireshark, Postman, curl).

Understanding of serial communication protocols (e.g., RS-232, RS-485). Experience with access control products/solutions highly desired. Experience with Jira desired.

Knowledge of SSL digital certificates. Benefits Competitive salary and rewards package. Competitive benefits and annual leave offering, allowing for work‑life balance.

A vibrant, welcoming & inclusive culture. Extensive career development opportunities and resources to maximize your potential. To be a part of a global organization that pioneers hardware, software and services that allow people to confidently navigate the physical and digital worlds.

Why apply? Empowerment: Work as part of a global team in a flexible work environment, learning and enhancing your expertise. If you have most of the skills and experience, we want you to apply.

Innovation: Embrace challenges and drive change. We are open to ideas, including flexible work arrangements, job sharing or part‑time job seekers. Integrity: Results‑oriented, reliable, and straightforward.

We want all our employees to be themselves, to feel appreciated and accepted. The wage range for this role considers a broad scope of factors that are considered when making compensation decisions, including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range does not account for geographic differentials based on the location where the position may be filled.

At HID, it is uncommon for individuals to be hired at or near the top of the range. Final compensation decisions depend on the specific facts and circumstances of each case. The base salary for CA is $91,000 to $110,000.

Equal Opportunity Employer HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic.

Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact [email protected] . #J-18808-Ljbffr