Senior Data Analyst - Remediation

Senior Data Analyst - Remediation Location: Thorpe Park, Leeds, Hybrid working. Join us as a Senior Data Analyst (Remediation). You will play a key role in helping us put things right for our customers. You will use data to spot where outcomes may not have been fair or consistent, design and run analysis to identify issues and group impacted customers, and help drive the remediation process forward by working closely with teams across the business, coordinating activity and acting as a central point of contact to ensure everything runs smoothly. You will also build and maintain tools (including VBA solutions) to support analysis, produce meaningful management information for governance, and help track performance. In addition to delivering remediation linked to internal incidents or client‑driven errors, you will look for ways to improve processes, systems and data to prevent future issues. You will take ownership of key documentation, controls and templates, ensuring everything is accurate, up to date and aligned with our standards. This role is ideal for someone who enjoys solving complex problems and bringing people together to get the right outcome. You will lead on more complex remediation activity, support the wider team through quality checks and step in for the Ops Risk Manager when needed, ensuring all work delivered is accurate and focused on delivering fair outcomes for customers.

Qualifications and Experience Strong analytical skills , with experience using SQL or SAS to generate insights and translate data into clear, actionable recommendations for both technical and non‑technical stakeholders Proven people management experience (minimum 2 years), with the ability to lead, support and develop others Good understanding of industry regulations , particularly Consumer Duty and Conduct Risk Strong stakeholder management skills , building relationships, influencing decisions and communicating effectively at all levels Excellent problem‑solving and decision‑making skills , with a high level of attention to detail and accuracy Proactive and adaptable , able to work independently and collaboratively, with advanced MS Office skills Benefits A discretionary annual bonus to reward your impact 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover Hybrid working for the best of both worlds—collaboration and focus Free onsite parking 28 days of holiday plus public holidays, with the option to buy up to five more days Life assurance that supports your loved ones A culture that celebrates you and supports your wellbeing—recognition awards, access to on‑site gym facilities, and a variety of wellbeing initiatives offered throughout the year Encouragement to be your authentic self at work with access to employee networks—Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) We welcome people from all backgrounds and experiences. Whatever your identity—culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability—we are committed to building inclusive teams. #J-18808-Ljbffr