Senior Customer Service Agent

Ryanair, over our 40 year history has grown to become Europe’s largest airline group connecting more guests across more routes than any other European carrier. We are a fast-paced, ambitious and innovative company, offering exciting career opportunities across aviation, technology, operations and support functions. Now is a fantastic time to join as we look to grow to over 800 aircraft and 300m guests within the next 8 years.

Description

Ryanair are currently recruiting for a Senior Customer Service Agentto join Europe’s Largest Airline Group.

This is an excellent opportunity to join as we look to grow to over 800 aircraft and 300m guests within the next 10 years.

Role and Responsibilities

• Efficient and appropriate complaint and escalation handling ensuring compliance with company policies and regulations
• Investigate and evaluate complaints and manage to resolution
• Support the Customer Service Manager and wider Escalations management team in the development of an efficient complaints management service
• Identify recurring or emerging issues and escal…

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