Senior CCaaS Product Manager at Resmed

Lead product innovation in contact centers as a Senior Product Manager at Resmed. Focus on driving strategic outcomes while ensuring optimal delivery and stakeholder engagement. In your role as a Global Revenue CCaaS Senior Product Manager, you will define the product strategy, governance, and operational alignment.

By utilizing platforms like NICE inContact and Salesforce Service Cloud, your hands-on experience in CCaaS technology will empower you to craft and present robust product strategies. Engage with stakeholders to align execution with corporate goals. Key Responsibilities: • Own and develop the Global Revenue CCaaS Product Roadmap • Collaborate with stakeholders to define strategies • Gather global requirements and create user stories • Measure performance of CCaaS capabilities • Optimize AI-driven solutions for better implementation Requirements: • 8+ years in CCaaS technology or product management • Experience with NICE inContact and Salesforce • Proven ability in CCaaS implementations • Strong communication and presentation skills • Support for global operations Drive success in contact center innovations through expert management at Resmed. #J-18808-Ljbffr