Senior Business Travel Consultant - Remote

About the Role We are seeking an experienced Senior Business Travel Consultant passionate about enhancing the experience of business travelers and an expert in the Galileo or Sabre GDS system. What You Will Do Provide first‑class, 7‑star service to business travelers, managing travel bookings, amendments and cancellations efficiently. Arrange European and domestic travel, including flights, car rentals and hotels.

Work independently, using initiative to handle client enquiries and provide solutions without supervision. Communicate with clients via live chat, telephone and email, ensuring all interactions are professional, friendly and accurate. Undertake travel reservations and amendments for Click Travel customers, prioritising customer service and booking accuracy.

Proactively maintain and develop client relationships, offering support throughout the entire travel process. Provide suitable travel options and suggestions to meet client requirements. Ensure all service level agreements are met and actively maintain the Galileo GDS queues.

Mentor and support junior team members, assisting with their queries and quality‑checking their work as needed. Support the Team Leader and collaborate with colleagues to maintain a high level of service. We Are Looking for People Who Are proficient in air fares and ticketing.

Possess expert knowledge of the Galileo or Sabre GDS system, including reissuing tickets autonomously. Have great communication skills, fluency in English, both written and spoken essential. Have previous experience as a Business Travel Consultant.

Are well‑organised, and capable of working to tight deadlines under pressure. Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers. Are proactive in resolving customer queries and complaints, using initiative to overcome problems.

Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success. Maintain a professional and positive attitude when dealing with suppliers, customers and colleagues. Motivate and encourage the well‑being of the team, displaying a positive attitude at all times.

Our Benefits Competitive compensation and equity ownership. 25 days of annual leave plus bank holidays. Private medical cover and voluntary dental insurance from Bupa, discounted gym memberships with GymFlex. Qualifying earnings company pension plan with Aviva.

Life Insurance for financial protection of loved ones. Income protection in case of long‑term sickness or absence. Tax‑efficient cycle and electric car schemes with Cycle2Work & Octopus.

Perk events, including annual summer party. Well‑being partner Spring Health offering therapy and coaching sessions. 12‑16 weeks’ paid parental leave. 16 paid hours per year for volunteering. Up to 20 “Work from Anywhere” days per year.

Access to discounts and rewards. Four‑week fully paid sabbatical after 5 years. Relocation support to one of our hubs.

Working Hours & Conditions 80% core hours and 20% night shifts. This role follows a 10‑week rolling rota, with the majority of time during core business hours (8:00‑17:30). Out‑of‑hours shifts (either 9:00‑5:00 or 5:00‑1:00) apply two weeks in every ten, making this predominantly a standard‑hours position.

Initial 2‑year fixed‑term contract. Fully remote; required to come into the Birmingham Hub for training and special events. We’re an equal opportunity employer: you’re welcome regardless of appearance, origin or other characteristics. #J-18808-Ljbffr