Senior Business Consultant

Summary Q2 is seeking a Sr. Business Consultant to partner closely with Implementation Engineers, Project Managers, and client project teams across multiple concurrent digital banking implementations. Reporting to the Director of Professional Services, this individual serves as a trusted advisor who helps translate business intent into implementable, supportable solution approaches within Q2 delivery realities. The Sr. Business Consultant provides deep product, platform, and domain expertise while leading solution discussions, surfacing risks early, and guiding clients and internal teams through tradeoffs, constraints, and delivery implications. This role is responsible for helping ensure solution quality and readiness by identifying gaps, dependencies, and misalignment before they become downstream delivery issues. The individual works across sales, systems engineering, product, delivery, and client stakeholders to align expectations, shape feasible approaches, and support effective execution. The role requires strong executive-level communication and the ability to influence decisions through consultative recommendations, requirements discovery, expectation-setting, conflict resolution, and clear articulation of risks and impacts. In addition to supporting successful client outcomes, the Sr.

Business Consultant contributes to the continuous improvement of implementation practices by capturing lessons learned, informing product feedback, coaching others, and developing reusable patterns and artifacts that improve delivery quality, consistency, and scale. Responsibilities Assesses project risks and builds mitigating strategies Trains others in best practices and proper execution Participates in building plans and guides teams through key on-site activities Works with Solutions Architect and Development to ensure suggested solutions are feasible Acts as a liaison and manages expectations of key sponsors and client executive staff related to timing, functionality and back‐office requirements needed to support a successful go‑live Mentors PMs and trains other Implementation resources in areas of product expertise, case resolution, client communication and process improvement Supports case management and timely issue resolution by facilitating case reviews Acts as subject matter expert in product features and functionality Helps to build requirements and solution design Analyzes customer’s business and makes recommendations Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to Helps to oversee testing and case resolution Experience & Knowledge Typically requires a bachelor’s Degree in a related field and 8+ years of experience in project management or the Financial Services industry, including previous experience in a similar consultative role Familiarity with enterprise software deployment architecture and methodologies Knowledge of effective business requirements practices and support methodologies Excellent written and oral communication skills and ability to interface effectively with technical teams as well as non‑technical senior management Excellent people and teamwork skills Remains calm, diplomatic and cooperative under stressful conditions Attention to detail, exceptional follow‑through, ability to prioritize, stay organized, and multi‑task Promotes a strong sense of urgency and enthusiasm for reaching goals and meeting deadlines Ability to train individuals 1‑on‑1 and in a classroom environment Passion for improving processes and a commitment to customer satisfaction Ability to travel up to 30% of the time Requires fluent written and oral communication in English Must be authorized to work for any employer in the U.S. (no Visa sponsorship offered) Benefits Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs – “You Earned it” Equal Opportunity Statement We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status. #J-18808-Ljbffr