Senior Business Analyst

Work Location Toronto, Ontario, Canada Hours 37.5 hours per week Line of Business Enterprise Enabling Functions Pay Details 81,600 - 115,200 CAD This role is eligible for a discretionary variable compensation award that considers business and individual performance. TD is committed to providing fair and equitable compensation opportunities to all colleagues. The base pay offered may vary based upon the candidate’s skills, experience, job‑related knowledge, geographic location, and other specific business and organizational needs.

Job Description Customer Lead, analyze, document, and manage requirements with stakeholders by applying a variety of techniques to probe, elicit, challenge, understand, and gain consensus on requirements. Identify, document, and validate current state processes and support stakeholders to design the desired future state; provide recommendations and/or direction based on the end‑to‑end customer experience when making decisions. Ensure business processes/systems impacted by requirements are analyzed and the acceptance criteria clearly demonstrate the changes to meet customer needs.

Work with Change Management to assess and ensure that customer and employee experience / stakeholder impacts are appropriately identified and managed. Ensure that requirements‑related dependencies and constraints are documented by bridging the communication between business and technology stakeholders. Work with relevant stakeholders on defining acceptance criteria sufficiently for testing and supporting the development of test scripts and subsequent testing of developed solutions.

Manage the traceability of business requirements. Leverage specialized domain, product, and systems knowledge to fully understand the business, product, and vision; provide business/product subject matter expertise and drive the focus toward business value. Promote innovation by applying subject matter expertise to generate forward‑thinking ideas and critical thinking to find opportunities for improvement.

Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution. Shareholder Ensure work meets associated regulatory and framework controls, standards and best practices. Effectively communicate with stakeholders to ensure alignment to delivery framework and objectives.

Apply analytical skills to understand business problems, impacted stakeholders, and proposed solutions to align with TD's risk appetite. Identify, document, and actively manage material risks and issues, escalating to appropriate leadership when necessary. Promptly manage concerns from stakeholders and ensure timely and effective problem resolution.

Support change management planning and activities, including those that ensure operational readiness. Support implementation and post‑implementation planning and activities. Support Request for Information (RFI) or Request for Proposal (RFP) planning and activities, when required.

Provide support / oversight and guidance in the delivery of requirements with focus on quality, reusability, scalability, and innovation. Adhere to the TD Code of Conduct. Employee / Team Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork, and ensure timely communication of issues.

Provide thought leadership and/or industry knowledge for own area of expertise and participate in knowledge transfer within the team and business unit. Keep current on emerging trends, developments and grow knowledge of the business, related tools and techniques. Participate in personal performance management and development activities, including cross‑training within own team.

Keep others informed and up‑to‑date about the status / progress of projects and/or all relevant or useful information related to day‑to‑day activities. Mentor others, share knowledge and experiences and leverage best practices to contribute to team development of skills and capabilities. Lead, motivate and develop relationships with internal and external business partners and stakeholders to develop productive working relationships.

Contribute to a fair, positive and equitable environment that supports a diverse workforce. Act as a brand ambassador for your business area/function and the bank, both internally and/or externally. Breadth & Depth Experienced in business analysis, delivery execution practices and standards.

Experienced and acts as a conduit for business and user interaction with technology. Ensure business processes/systems impacted by the requirements are analyzed and the acceptance criteria clearly demonstrate changes to meet customer needs. Proactively identify risks and impediments and lead problem resolution.

Lead the identification, maintenance and reporting of traceability of requirements. Work independently as the senior or lead business analyst and coach and guide members within area of expertise. Lead the Requirements Management for moderate to high complexity/risk initiatives.

Possess discipline, rigor skills and subject matter knowledge for requirements elaboration and validation. Support the identification, maintenance and reporting of traceability of requirements. Identify and lead problem resolution for complex issues at all levels.

Report to a Manager or Practice Lead. Experience And / Or Education Undergraduate degree. 5-7+ years related business analysis experience. Business Analysis Accreditation is an asset.

Preference given to candidates who have experience working in Agile. #J-18808-Ljbffr