Senior Business Analyst - Payments Focus

Join Manulife in Toronto as a Senior Business Analyst focusing on payment systems and digital customer experiences within a hybrid work model. Collaborate with teams to enhance money movement solutions and support technology implementations. This key role requires extensive knowledge of payment processing systems and collaboration across technology, product, and business teams.

You will analyze requirements and document processes related to real-time payments, digital channels, and various payment networks. Your efforts will improve customer experiences through effective solutions and clear communication with stakeholders. Key Responsibilities: • Analyze and document payment flows including Real-Time Rails and Interac • Collaborate with product and engineering teams on system enhancements • Conduct discovery sessions to define system requirements • Perform SQL investigations to troubleshoot payment issues • Create detailed data mapping documents for transaction data Requirements: • Over 5 years of Business Analyst experience in technology • Familiarity with API testing tools like Postman and SQL • Strong organization and analytical skills • Excellent communication abilities for technical and non-technical audiences • Basic HTML knowledge for email template creation As a Senior Business Analyst at Manulife, your expertise in payments will drive meaningful enhancements for digital customer journeys. #J-18808-Ljbffr