Senior Business Analyst

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary This role requires close collaboration with internal stakeholders and external service partners to support streamlined business operations and effective communication. Responsibilities Analyzing and streamlining existing business processes, managing escalations, and coordinating with stakeholders during outages or technical issues. Creating and maintaining policy and procedure documentation, navigating SharePoint, and supporting user acceptance testing (UAT) for enhancements related to member and provider communications.

Periodically supporting Role Based Access Control including reviewing access tickets and gathering information for SOC audits. Performing reconciliations, organizing audits, and working with internal and external auditors to maintain compliance and prevent process gaps. Required Qualifications 3-5 years of relevant professional experience supporting business operations, process improvement, and cross‑functional collaboration Strong communication and organizational skills Ability to manage escalations and technical issues Business process analysis and improvement Policy and procedure documentation Preferred Qualifications Audit support and reconciliation expertise Knowledge of SOC 1/SOC 2 audits and access reviews Claims processing knowledge Education Bachelor’s degree in Business Administration, Finance, Economics, Management, Information Systems, or a related field preferred or relevant experience.

Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $46,988.00 - $122,400.00. This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above. Great benefits for great people This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran — committed to diversity in the workplace. #J-18808-Ljbffr