Senior Business Analyst

Senior Business Analyst – Platform & Target Operating Model

Location: London – Hybrid

Engagement Type: Permanent

Company: Albany Beck

Client Industry: London Market Insurance / Financial Services

About Albany Beck

Albany Beck is a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with innovative delivery models that help clients scale efficiently, while offering meaningful, long-term career opportunities to our people. At Albany Beck, you’ll be choosing to work with an organisation that’s passionate about your learning journey and committed to your professional and personal development.

Role Overview

Albany Beck is seeking an experienced Senior Transformation Business Analyst to support a major platform implementation and Target Operating Model (TOM) transformation programme within a leading Financial Services organisation. Initially, the role will focus on the mobilisation and implementation of a new Portfolio, Programme and Project Management platform, ensuring business requirements are effectively translated into platform capabilities and the organisation is ready for successful adoption. As the programme progresses, the role will broaden into the design and implementation of the wider Target Operating Model, covering people, process, technology, data, governance and service management.

This is a senior, hands-on transformation role requiring someone who can operate beyond traditional Business Analysis responsibilities. The successful candidate will be comfortable taking ownership, operating with minimal supervision and acting as a trusted representative of programme leadership across business analysis, Agile delivery, programme governance and TOM activities.

Key Responsibilities

• Lead business analysis activities across the platform implementation.
• Gather, analyse and document business, functional and operational requirements.
• Translate requirements into user stories, acceptance criteria and process documentation.
• Map current and future-state processes and maintain requirements traceability.
• Work with business, technology and third-party suppliers to ensure solutions meet programme objectives.
• Support data readiness, UAT, business readiness and adoption activities.
• Support the design and implementation of the future-state Target Operating Model.
• Assess gaps across people, process, technology, data and governance.
• Facilitate TOM workshops and define future-state processes, roles, responsibilities and RACI models.
• Support the development of governance, service management processes and operating procedures.
• Identify opportunities for process improvement, standardisation and improved ways of working.
• Manage Jira backlogs, user stories and key Agile delivery artefacts.
• Facilitate Agile ceremonies including backlog refinement, sprint planning and showcases.
• Maintain programme plans, RAID logs, dependencies, actions and decision logs.
• Coordinate delivery across business, technology, change and supplier workstreams.
• Produce programme reporting, dashboards and Steering Committee materials.
• Act as a key link between programme leadership, business stakeholders, SMEs, technology teams and third-party suppliers.
• Facilitate workshops and drive agreement across multiple stakeholder groups.
• Proactively identify and escalate risks, blockers and delivery concerns.
• Operate independently and represent the Programme Lead across BA, governance and TOM activities when required.

Key Skills & Experience

• Significant experience as a Senior or Lead Business Analyst within complex transformation programmes.
• Strong experience delivering large-scale business and technology change.
• Proven Target Operating Model design and implementation experience.
• Strong requirements elicitation, analysis and documentation capability.
• Experience translating requirements into user stories and acceptance criteria.
• Strong process mapping and current-state/future-state analysis experience.
• Experience operating across business, technology, operational and governance workstreams.
• Demonstrable experience within Agile and hybrid delivery environments.
• Advanced Jira experience, including backlog management, sprint tracking and delivery reporting.
• Experience facilitating Agile ceremonies including sprint planning, backlog refinement, retrospectives and showcases.
• Strong understanding of programme governance and delivery management disciplines.
• Experience creating delivery plans, roadmaps, RAID logs and executive reporting.
• Experience supporting UAT, defect management and business sign-off.
• Strong business readiness, implementation and adoption experience.
• Excellent workshop facilitation and stakeholder management skills.
• Ability to operate independently and take ownership within complex transformation environments.

Desirable Experience

• London Market Insurance or Managing Agent experience.
• Broader Financial Services or regulated industry experience.
• Experience implementing Portfolio, Programme or Project Management platforms.
• Previous experience taking on elements of Programme Manager, Delivery Manager or PMO responsibility.
• Organisational design and operating model transformation experience.
• Experience designing service management frameworks and service catalogues.
• Experience working with third-party platform vendors or implementation partners.
• Experience developing management dashboards and KPI frameworks.

Personal Attributes

• Highly independent and comfortable operating with minimal supervision.
• Able to move between detailed Business Analysis and broader programme-level thinking.
• Structured, analytical and highly organised.
• Confident taking ownership and representing programme leadership when required.
• Strong communicator capable of engaging technical teams, business stakeholders and senior leadership.
• Comfortable challenging stakeholders and driving clarity where requirements or ownership are unclear.
• Pragmatic and solutions-focused, with a strong bias towards delivery.
• Able to manage competing priorities across multiple workstreams.
• Comfortable operating in ambiguity and adapting as programme priorities evolve.
• Collaborative while remaining accountable for driving outcomes.