Senior Analyst - KYC Client Outreach

MUFG Bank, Ltd:

Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds leading financial groups. Headquartered in

MUFG Bank, Ltd. is Japans premier bank, with a global network spanning more than 50 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. In Asia, MUFG has a presence across 20 markets Australia, Bangladesh, Cambodia, China, Hong Kong,

Indonesia, India, South Korea, Laos, Malaysia, Mongolia, Myanmar, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, and Vietnam. It has also formed strategic partnerships with some of the most prominent banks in Southeast Asia, further augmenting its unrivalled network across the region VietinBank in Vietnam, Krungsri in Thailand, Security Bank

in the Philippines, and Bank Danamon in Indonesia.

MUFG Bank, Ltd.

KYC Operations: the objective is to provide a best-in-class KYC process. It ensures that KYC profiles are prepared in accordance with Group and Regulatory Policy, obtaining documents as required from the client/ relationship manager, undertaking all the necessary due diligence checks, and ensuring appropriate escalation is followed according to Policy. The KYCS Service function has onshore hubs in Japan, Americas, EMEA, Singapore and Hong Kong.

KYC Operations is responsible for providing centralized KYC production, validation of clients in support of both client

on-boarding and periodic maintenance of client information. It has been tasked with creating a KYC profile service to provide a consistent approach for KYC across the countries of the Group as part of the overall Global Standards. The organization is expected to go through a transformation where new policies, processes and technologies will be implemented.

Position: KYC Client Outreach Analyst (Sr Analyst)

Location: Bangalore, India

Legal Entity: MUFG Global Service India

Role Purpose:

• Serve as the primary point of contact for KYC outreach, driving timely client engagement, documentation collection, and resolution of compliance-related queries to support onboarding and periodic review requirements.
• Ensure regulatory compliance through accurate document validation, stakeholder collaboration, risk identification, and effective management of AML/KYC processes while enhancing client experience and operational efficiency.

Main Responsibilities:

• Client Engagement: Act as the primary point of contact for clients during KYC outreach, ensuring smooth communication and timely submission of documentation.
• Documentation Review: Validate and analyze client-provided KYC documents for accuracy, completeness, and compliance with regulatory standards.
• Outreach Execution: Conduct structured outreach campaigns for onboarding, periodic reviews, and trigger event updates.
• Compliance Assurance: Ensure all client interactions and document handling align with AML/ KYC and internal compliance policies/ procedures.
• Issue Resolution: Identify gaps or discrepancies in client documentation and coordinate with compliance teams to resolve them.
• Data Management: Maintain accurate records of outreach activities, client responses, and compliance status in KYC systems.
• Performance Reporting: Provide regular updates on outreach progress, client responsiveness, and risk indicators to the management.
• Process Support: Assist in refining outreach workflows, adopting automation tools, and enhancing client experience.
• Risk Management: Proactively highlight audit and compliance issues to the management

Skills required:

• Regulatory Expertise: Solid understanding of KYC/AML regulations, FATF guidelines, and jurisdiction- specific compliance requirements.
• Communication Proficiency: Strong verbal and written communication skills to interact with clients professionally and persuasively.
• Analytical Skills: Ability to interpret client data, identify inconsistencies, and ensure compliance accuracy.
• Client Relationship Management: Capability to build trust and maintain positive client relationships during compliance processes.
• Organizational Skills: Competence in managing multiple outreach tasks, prioritizing effectively, and meeting deadlines.
• Technical Knowledge: Familiarity with CRM systems, workflow automation, and KYC platforms (e.g., SharePoint, Salesforce).
• Problem Solving Ability: Aptitude for resolving client concerns and operational challenges with practical solutions.
• Detail Orientation: Precision in reviewing documents and ensuring compliance standards are consistently upheld.
• Stakeholder management: Partner with Group Relationship Managers, Relationship Managers, Financial Crime Compliance Office, KYC Production and Onshore teams.
• Self-driven personality with Positive can do attitude.

Experience:

• Total 3-6 years of Customer Due Diligence / Enhanced Due Diligence and Minimum 1 year of experience as a Client Outreach Analyst.
• Minimum Qualification: Graduation in Commerce/Finance or equivalent would be essential
• Flexibility to work in different shift timings
• Good understanding of MS office and proven skills on banking platforms
• Additional certification: ACAMS, ICA, IIBF KYC and other Financial Crime Certifications (Optional)

MUFG Way Committed to empowering a brighter future