Senior Analyst

Senior Insight Analyst Stockport (Hybrid – 2x Days a Week) £40,000-£50,000 THE COMPANY This is an opportunity to join a well-established, customer-focused business with a strong data culture, following an internal promotion within the analytics team; you’ll sit within a high-impact Customer & Commercial Analytics function, working closely with Digital, Marketing, and Contact Centre teams to drive performance through insight! THE ROLE This is a commercially focused analytics role centred around the end-to-end customer journey: from initial lead through to conversion. You’ll analyse how customers interact across channels, identify drop-off points, and deliver actionable insights that directly influence marketing spend, contact strategy, and sales performance; this role blends deep-dive analysis, stakeholder engagement, and real-time performance reporting Key Responsibilities: Analyse the customer journey from enquiry/ad response through to conversion Deliver sales funnel reporting (conversion rates, drop-offs, engagement trends) Evaluate marketing performance & ROI across channels Monitor and optimise contact centre performance (sales-focused metrics) Identify customer pain points and opportunities to improve CX and conversion Translate stakeholder questions into clear analytical outputs and recommendations Support real-time decision-making with data-driven insights YOUR SKILLS & EXPERIENCE Strong SQL skills Proven experience delivering insights in a commercial / customer-focused environment Strong stakeholder engagement; proven ability to influence and tell a clear story with data Experience analysing funnels, conversions, or marketing performance Ability to work in a fast-paced, performance-driven environment THE BENEFITS £40,000-£50,000 HOW TO APPLY Please register your interest by sending your CV to Adam Osborne at Harnham via the apply link