Senior Analyst at Ministry of Public Services

Become a Senior Business Analyst at the Ministry of Public and Business Service Delivery, based in Toronto. Drive user-centered design and service improvements in Health Services. In this senior position, you will utilize your expertise in the Fixing Long-Term Act 2021 and conduct extensive user research via interviews and empathy mapping.

Your role demands exceptional communication skills and the ability to apply lean concepts for business process improvements. Proficiency with tools such as Miro and MS Office is also essential. Key Responsibilities: • Conduct qualitative user research with relevant groups • Employ re-engineering strategies for service improvement • Create effective presentations and documentation • Collaborate with teams on cost-effective solutions • Present findings and insights clearly to stakeholders Requirements: • Familiarity with the Ontario Design System • Proven experience in user research methodologies • Excellent verbal and written communication skills • Strong competency in MS Office and Miro • Experience in applying business process improvements Utilize your analytical skills to enhance service delivery within the Ministry. #J-18808-Ljbffr