Senior Account Manager

Role: Senior Account Manager – Software & Services (UK, Europe Focused)| Location: London, UK Desired Industry Experience: 12+ years Relevant Experience: Account Management, IT Services, Logistics/Supply Chain Academic Qualification: B.E. / BTech / MCA / MBA Job Summary: We are seeking a seasoned Senior Account Manager with extensive experience in software and services sales in the European market. The ideal candidate will have a strong track record in managing key accounts, driving client satisfaction, and expanding business within existing clients . Exposure to the broader EMEA region is advantageous.

The role requires deep expertise in Customer Experience Management (CEM) solutions, Platform Engineering, and Data & Integration solutions across multiple technology platforms, with a focus on the Retail, Supply Chain, and Logistics domains . Key Responsibilities: Serve as the primary point of contact for assigned key accounts in Europe/EMEA. Build and maintain strong, long-term relationships with C-level and senior stakeholders.

Understand client business needs and align company solutions to drive value and outcomes. Collaborate with Pre-Sales, Delivery, and Product teams to ensure successful solution implementation and client satisfaction. Identify opportunities to expand within existing accounts through upselling, cross-selling, and solution adoption.

Monitor account health, track KPIs, and prepare regular reports on account performance. Act as a trusted advisor to clients, providing insights, recommendations, and strategic guidance. Represent the company at industry events, client meetings, and strategic workshops.

Key Skills & Competencies: 10–12 years of experience in software and services sales/account management in the European market; EMEA exposure is a plus. Strong experience managing key accounts, with proven ability to retain and grow client relationships. Deep knowledge of Customer Experience Management, Platform Engineering, Data & Integration solutions .

Experience in Retail, Supply Chain, and Logistics domains is highly desirable. Excellent negotiation, presentation, and communication skills. Strategic thinking, problem-solving, and ability to manage multiple accounts simultaneously.

Customer-focused mindset with strong business acumen.