Senior Account Manager

Overview

Senior Account Manager at Bureau Veritas manages key client relationships in the Industry & Retail portfolio, driving satisfaction, retention and growth. As the primary client interface, you coordinate commercial, operational and technical support to deliver excellent service and long-term account value. You lead governance and reviews, handle escalations, and pursue cross-sell, upsell and renewal opportunities.

You work with cross-functional teams to ensure contract commitments and service levels are met, contributing to strategic account outcomes in a compliance-led environment. This hybrid role spans Manchester, Birmingham, and London.

Pay / Benefits

• competitive salary
• enhanced maternity/paternity pay
• sick pay
• fantastic benefits package

• Build and maintain strong client stakeholders relationships
• Serve as primary contact for assigned accounts
• Lead account and service governance meetings
• Manage escalations and resolve major client issues
• Develop and maintain account plans aligned to objectives
• Identify opportunities for revenue growth through cross-sell and upsell
• Support contract renewals, re-tenders and commercial negotiations
• Coordinate with Business Development and Operations to secure new opportunities
• Ensure contractual commitments and service levels are achieved with operations teams
• Monitor service performance and drive improvements
• Mobilise new contracts and projects within existing accounts
• Capture and act on client feedback
• Maintain accurate account plans, forecasts and pipeline
• Lead structured account reviews and track action delivery
• Provide updates on performance, risks and opportunities
• Ensure compliance with Bureau Veritas policies and ethics

• Experience managing strategic, national or key customer accounts
• Strong commercial awareness and negotiation skills
• Proven ability to grow and retain customer relationships
• Experience in a service delivery or compliance-led environment
• Strong stakeholder management, communication and influencing skills
• Ability to analyse performance data and translate insights into actions
• Customer-focused with a proactive and solutions-oriented approach
• Full UK driving licence
• Security clearance eligibility where required

• Stakeholder management
• Communication
• Influencing skills
• Contract management
• Commercial negotiations
• Performance data analysis