Salesforce Marketing Cloud Technical Specialist

Salesforce Marketing Cloud Technical Specialist

We are looking for a hands-on Salesforce Marketing Cloud (SFMC) Technical Specialist to manage and support the platform, troubleshoot operational issues and improve existing reports, integrations and processes.

Key Technical Requirements:

• Hands-on knowledge of SFMC architecture, data models and core studios (Email Studio, Journey Builder, Automation Studio, Contact Builder, Web and Mobile Studio)
• Ability to build, automate and maintain automations, data integrations and cross-channel journeys (email, SMS, push)
• Working knowledge of platform maintenance, releases and performance/consumption optimization
• Experience reviewing platform consumption reports, identifying potential issues, and implementing corrective actions
• Good understanding of security best practices and permission management.
• Experience in incident troubleshooting, root-cause analysis and resolution within SFMC
• Experience managing contacts in SFMC (bulk contact deletion, subscription/unsubscription processes)
• Comfortable with edge cases such as org-level suppression list configuration, triggered send failures, automation failures and AMPscript errors
• Troubleshoot technical issues and provide technical support to functional users
• Working knowledge of SQL, AMPscript and/or Server-Side JavaScript (SSJS); basic understanding of HTML, CSS, and responsive email design
• Experience troubleshooting email and SMS delivery issues
• Salesforce Marketing Cloud Developer or Administrator certification (or equivalent) certifications are preferred

Responsibilities include platform maintenance and monitoring and small-scale optimizations, consumption reports, data and contact management, bulk contact deletion, audits/compliance, user access control, incident resolution, troubleshooting, decommission of unused components, and bug fixing for existing SFMC solutions.

Languages: Spanish & English