Sales Team Leader

For us, passion for trading is simply in the genes. The small family business established by the brothers Carl and Heinrich Heinemann in 1879 has developed into a major distributor and retailer for the international travel retail market. Today we supply an ever-expanding Duty-Free range of global branded goods to international airports, airlines, cruise liners and border shops in 100-plus countries.

Your new job includes

The Sales Team Leader plays an integral part in the team for supervising the delivery of customer service excellence across the team and supporting the growth and generation of KPIs. The Sales Team Leader provides support, and direction to the team to develop selling tactics to maximise sales growth. The Sales Team Leader assists with the continuous development and improvement of general operation and processes.

This includes both business and people processes and ways of working.

You will responsible be for (but not limited to):

• Deliver exceptional customer service, resolve customer enquiries and complaints, and support positive customer outcomes.
• Drive and monitor sales, KPI, and operational performance while maintaining strong product knowledge and commercial awareness.
• Ensure inventory accuracy, stock availability, visual merchandising standards, cash handling, and security processes are maintained.
• Lead, coach and develop team members to achieve performance expectations and deliver outstanding customer experiences.
• Foster an engaged and inclusive team culture through effective communication, training, mentoring and support of change initiatives.
• Identify and develop talent, support succession planning, and contribute to building future leadership capability.
• Ensure compliance with company policies, customs requirements, WHS standards, and relevant legislative obligations.
• Maintain a safe working environment and ensure team members have the knowledge, skills and training required to perform their roles.
• Manage attendance, support departmental operations, and assist with opening and closing procedures as required.
• Collaborate effectively with cross-functional stakeholders and leaders to achieve customer, people and business objectives.
• Perform manual handling activities, including lifting, carrying, pushing and pulling up to 20kg.

What you will get

• Exclusive Staff Discounts – Enjoyup to 20% offin-store and a massive70% offduring our legendaryFamily & Friends Sales.
• Extra Paid Leave – Celebrate your milestones with anextra day of Annual Leave every anniversary, plusMarriage Leave,Purchased Leave,Paid Parental Leave, andBereavement Leave.
• Rewards That Reflect Your Value – We offercompetitive pay,annual salary reviews, and aperformance-based bonus schemeto recognize your impact.
• Work-Life Balance – Enjoyfree on-site parking, fixed rosters for Retail positions,anddepending on the position, 1 work from home day per week for your flexibility.
• Grow With Us – Fuel your career with learning and development opportunities from hands-on training with our Retail Training Team to e- platforms likeLinkedIn LearningandBridge.
• Make a Difference – Be part of something bigger through ourDiversity, Equity, Inclusion & Belonging Program,and our commitment to Reconciliation.
• Wellbeing First – Access six free sessions with ourEmployee Assistance Program as an addition to your personal support system for navigating life’s ups and downs, both at work and at home.
• Celebrate You - We shine a light on our team throughMonthly Heinemann Hero Awards, a$25 Birthday Voucher, andfun social eventsall year round. We love to celebrate our people!

Fortnightly Base Roster

Subject to change based on business needs

wk 2: Tue, Wed, Thu, Fri (12pm - 8pm)

At Heinemann we offer a great working environment with plenty of perks! We have staff discount from our retail outlets, career development opportunities, corporate activities, but most importantly the opportunity to be part of a team who understands that our people are at the core of everything we do.

Heinemann Oceania is committed to making reasonable adjustments to provide a positive, barrier-free recruitment process.

Perks and benefits

• Staff Discount
• Training and Career Development opportunities
• Complimentary Car Parking
• Heinemann Hero Employee Assistance Program
• Diversity, Equity, Inclusion, Belonging Program
• Extra Leaves

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