Sales Operations Manager

Overview Sales Operations Manager – Payworks Payroll Services, Winnipeg, MB. Full-time, Permanent, Hybrid. Reporting to the Executive Vice President, Sales, the Sales Operations Manager serves as the operational backbone of our Sales team, driving effectiveness, efficiency, and scalability within a high‑volume, SMB‑focused payroll SaaS environment.

The role covers Salesforce administration, pipeline governance, forecasting, and data integrity across Sales, Marketing, Finance, Service, and Operations. Benefits Comprehensive employer‑paid benefits, including a Health Spending Account and an excellent pension plan with employer contributions. Plenty of professional development opportunities.

Community‑minded culture – two paid days per year to volunteer and numerous “Pay it Forward” opportunities. Time and flexibility to meet your needs – hybrid work model with flexible options, 3 weeks vacation to start, flex time, and parental leave benefits. Cool perks – Annual Lifestyle Spending Account, fun office environment and events.

Responsibilities Salesforce Program Champion – serve as the primary voice of Sales within the Salesforce program, advocating for tools, dashboards, and configurations that drive sales effectiveness; define and uphold CRM standards, govern data quality and pipeline hygiene, and partner with IT to evolve workflows and automation. People Leader and Hands‑On Contributor – manage and develop the Sales Operations Analyst while personally executing reporting, analysis, Salesforce engagement, and process documentation. Pipeline Management and Forecasting – own pipeline inspection, stage conversion analysis, and deal velocity reporting; build and maintain accurate forecasts and translate Sales Leadership’s strategic priorities into actionable pipeline and territory plans.

Sales Reporting and Analytics – develop and maintain executive dashboards and account executive‑level performance scorecards; track key KPIs such as pipeline coverage, win rates, sales cycle length, average deal size, and Account Executive productivity. Sales Process and Enablement – document and continuously improve the end‑to‑end sales process; support change initiatives, ensure Salesforce usage reflects real sales behavior, partner with Enablement on onboarding and readiness, and proactively identify operational friction points. Cross‑Functional Alignment – act as the operational liaison between Sales, Marketing, Finance, Service, and Operations; align lead flow processes, MQL/SQL definitions, attribution models, support Finance with bookings analysis and revenue reporting, and ensure clean handoffs to Implementation and Customer Success teams.

Qualifications 5+ years of experience in Sales Operations or Revenue Operations within a B2B SaaS environment. Demonstrated leadership and mentoring experience, plus personal execution of complex sales operations work. Deep, hands‑on experience with Salesforce Sales Cloud; Salesforce Administrator certification preferred.

Strong analytical, reporting, and data interpretation skills with the ability to translate complex data into clear insights. Familiarity with AI‑driven revenue intelligence tools such as Gong or Clari and curiosity for emerging technology. Experience supporting SMB or Mid‑Market sales teams in a fast‑paced SaaS environment.

Strong stakeholder communication skills and ability to build trust across Sales, Marketing, Finance, and IT. Sound business judgment and ability to translate leadership strategy into executable operational priorities. Track record of championing process improvement and operational transformation using data, technology, and experimentation.

Ability to set clear expectations, hold self and team accountable for data integrity and delivery, and balance rigor with agility. Role models continuous learning, adaptability, and resilience. Experience in payroll, HCM, or HR technology, or supporting CPQ, pricing models, or sales compensation processes is an asset.

Inclusive Work Environment Payworks is committed to providing an inclusive, accessible environment and removing barriers for all employees. We welcome and encourage applications from all persons and may provide accommodations at all stages of recruitment and employment. Individuals applying for employment with Payworks may request accommodations at any stage of recruitment and employment from Human Resources.

We celebrate the diversity of our teams and look for the best candidate for this opportunity, but do not expect applicants to meet every qualification to be considered. Payworks does not use artificial intelligence (AI) technologies in the screening, assessment, or selection of applicants at any stage of the hiring process. #J-18808-Ljbffr