Sales Ninja Wanted: Turn Refund Requests Into Retained Revenue

Do Not Apply If You Do Not Speak Professional Level of English

We are a fast-growing travel facilitation company processing thousands of applications per month across multiple destinations including the United Kingdom, Thailand and Aruba. We are looking for a sharp, persuasive Customer Support Specialist to join our team and take ownership of refund disputes, chargeback defence and escalated customer communications. This is a role for someone who knows how to read people, handle objections, and turn a customer who wants their money back into one who feels understood and stays with us.

What you will be doing

• Handling inbound refund and cancellation requests across email, and looking for the angle that resolves them in the company's favour without leaving the customer feeling unheard
• Drafting professional, firm and legally informed responses to customer disputes
• Managing chargeback defence submissions with supporting evidence packages
• Liaising with payment processors on disputed transactions
• Maintaining accurate case notes and escalating where necessary
• Working closely with our Senior Paralegal team on complex cases

What we are looking for

• Background in appointment setting, sales, or a closing-focused role, you know how to handle objections and guide a conversation to an outcome
• A genuine interest in human psychology and what actually moves someone from "no" to "yes"
• Excellent written English with strong attention to tone and detail
• Comfortable negotiating outcomes rather than just reciting policy
• Ability to stay calm, professional and firm under pressure
• Familiarity with consumer protection frameworks is a strong advantage
• Experience working with payment processors such as Stripe, Wise or similar
• Ability to work independently and manage a high volume of cases
• Previous experience in travel, legal support, e-commerce, or high-ticket sales is preferred
• Love for performance

What we offer

• Fully remote position with flexible hours
• Competitive compensation based on experience
• Fast-paced and dynamic environment with real ownership of your role
• Direct collaboration with senior leadership



If you know how to read a room, handle an objection, and turn a tense conversation into a win for both sides, we want to hear from you.

Apply by sending your CV and a short cover letter explaining a time you talked someone into, or out of, something. Put "pink flamingo" in the subject so I know you read this far.