Sales Manager (UAE Division)

Position: Sales Manager

Location: Mumbai

Department: Sales – IndiaFilings.com

Reports To: Sales General Manager / Business Head

Experience Required: Minimum 2 years in sales team handling

Qualification: Graduate

Role Overview

As a Team Lead – Sales at IndiaFilings.com, you will be responsible for driving a high-performance sales team focused on business incorporations, compliance, and advisory services. You will be accountable for team quota achievement, team training, process improvements, and performance tracking while maintaining high standards of customer service and compliance.

Key ResponsibilitiesSales Delivery & Team Management

• Carry a team quota and ensure achievement through effective team leadership.
• Supervise and guide day-to-day operations in a call center-based sales setup.
• Continuously assess and leverage the strengths of team members while addressing gaps through coaching.

Performance Coaching & Training

• Train, mentor, and onboard new sales associates, making them productive within 90 days.
• Coach the team regularly on product knowledge, customer engagement, objection handling, and closing strategies.
• Conduct mock sessions and performance reviews to enhance communication and selling skills.

Sales Strategy & Execution

• Design and implement sales programs and initiatives to target key customer segments.
• Monitor customer feedback (VOC) to refine sales approaches.
• Drive conversion through lead tracking, pipeline reviews, and regular performance huddles.

Customer Engagement & Relationship Management

• Assist team members in high-value negotiations and client interactions.
• Conduct customer meetings to understand needs and ensure service satisfaction.

Process & Data Management

• Analyze weekly and monthly sales data to identify trends, gaps, and improvement areas.
• Track key metrics such as TAT, missed calls, follow-up delays, and lead aging.
• Share daily and weekly performance reports with management and proactively flag operational issues.

Compliance & Policy Adherence

• Ensure team compliance with internal processes and regulatory norms.
• Actively resolve bottlenecks, escalations, and performance blockers.

Key Performance Indicators (KPIs)

• Achievement of Team Sales Quota
• Lead Conversion Rates and Revenue per Agent
• Training-to-Productivity Time (New Hire Ramp-up)
• Quality Scores and Customer Satisfaction Metrics
• TAT, Follow-up Timeliness, and Call Center KPIs (e.g., missed calls)

Ideal Candidate Profile

• Minimum 2 years of experience leading a sales team, preferably in a call center or inside sales environment.
• Strong people management skills with a proven track record of quota delivery through teams.
• Excellent verbal and written communication skills.
• Analytical and data-driven approach to performance management.
• High energy, result-oriented, and driven to scale a high-growth team.
• Degree in Finance or a related field is a strong advantage.