Sales Manager - MICE

**Additional Information** **Job Number** 26041025 **Job Category** Sales & Marketing **Location** W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom, EH1 3AX VIEW ON MAP (https://www.google.com/maps?q=W%20Edinburgh%2C%201%20St%20James%20Square%2C%20Edinburgh%2C%20Scotland%2C%20United%20Kingdom%2C%20EH1%203AX) **Schedule** Full Time **Located Remotely?** N **Position Type** Management **W Edinburgh is hiring a Sales Manager focusing on the MICE (Meeting, Incentive, Conference and Exhibitions) segment. With W Edinburgh winning the coveted u201cScottish Hotel of the Year 2025u201d award and entering the Forbes Travel Guide with a prestigious u201cRecommendedu201d rating for 2026, now is the perfect time to join the team and take your career to the next level. We invite you to play an integral part in bringing to life this unique brand in Edinburgh.** **Explore an exciting new career path at W Hotels where your natural talent is celebrated.

W Hotelu2019s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.** **ABOUT THE BRAND** Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. Weu2019re here to open doors and open minds.

With us, thereu2019s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected.

We believe luxury is the freedom to be yourself and explore desires: whatever, whenever. **ABOUT THE ROLE** Reporting to the Director of Sales, the MICE Sales Manager at W Edinburgh is an integral member of the sales team, responsible for overseeing group and catering related opportunities. Joining the team means you will be instrumental to the success of the hotelu2019s operation. We are looking for someone who is organized, detail-oriented and enjoys building long-lasting relationships with clients.

As MICE Sales Manager, key aspects of your role will include: Work with the Director of Sales and team to ensure understanding of sales strategy and the effective implementation of this strategy for the segments you are responsible for. Provide positive leadership to ensure maximum revenue potential. Work collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.

Build and strengthen relationships with existing and new customers to enable future bookings. Activities include sales calls, site inspections, entertainment, FAM trips, trade shows, etc. Develop relationships within the community to strengthen and expand customer base for sales opportunities.

Manage and develop relationships with key internal and external stakeholders. Provide accurate, complete and effective turnover to Event Management. Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Analyse market information by using sales systems and implement strategy to achieve the propertyu2019s financial room and catering goals. Support the companyu2019s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Gain understanding of the locationu2019s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution Execute and support the companyu2019s customer service standards and propertyu2019s brand standards.

Understand the overall market - competitorsu2019 strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Set a positive example for guest relations. Interact with guests to obtain feedback on product quality and service levels.

Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Gains understanding of the propertyu2019s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution prior to, during and after group/event. Empower your team to resolve guest issues independently and with confidence.

Work in collaboration with all heads of departments to ensure a successful hotel operation. Be a W brand ambassador, ensuring the brandu2019s voice is present in your interactions with guests and talent. Our ideal MICE Sales Manager is someone who has: The ability to build and maintain positive relationships with key stakeholders.

Strong organization and multi-tasking skills. Adaptability, with the ability to maintain performance under pressure or whilst experiencing changes or challenges in the workplace. Sophisticated communication skills.

A supportive team mindset, working well with others to achieve team goals. Previous experience working in the luxury hotel sector . Previous experience working with domestic and international groups from different markets.

A positive mindset. A genuine passion for their role. In return for your hard work, we give you: World class training and development, including leadership development.

Unlimited career opportunities (internationally and locally). Bonus plan. Enhanced holiday entitlement u2013 starting at 31 days (including bank holidays) and increasing with length of service.

Company pension scheme. Private medical insurance. Wellness and mental health programmes.

Discounted accommodation, food and beverage in over 9,000 hotels all over the world! Discounts for your friends and family. **ABOUT THE PROPERTY** W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a fau00e7ade featuring a winding steel ribbon u2013 reflecting the cityu2019s festival spirit u2013 this 12-storey structure is the centerpiece of Edinburghu2019s St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.

This W hotel redefines the cityu2019s hospitality landscape. Accordingly, it fuses the brandu2019s signature amenities with modern design and W Happenings, highlighting whatu2019s new in design, fashion, music and culture. The new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites.

While staying here, guests benefit from the brandu2019s signature Whatever / Whenever service philosophy. A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.

If this sounds like the perfect role for you, then apply to join the Sales team as MICE Sales Manager today! _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ W Hotelsu2019 mission is to Ignite Curiosity, Expand Worlds.

We are a place to experience life. Weu2019re here to open doors and open minds. We are constantly inspired by new faces and new experiences.

A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guestsu2019 passions to life. If you are original, innovative, and always looking towards the future of whatu2019s possible, welcome to W Hotels.

In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.