Sales Executive
Fortnum & Mason
Job Description
Overview Make sure to apply with all the requested information, as laid out in the job overview below. The Sales Executive is a multidimensional role, combining account management with proactive sales. Offering an exceptional tailor-made service to a broad range of high net worth and high-profile corporate clients.
We are looking for a confident individual to join our dynamic team to enable us to reach key sales targets, build new business and provide joy to our customers. Responsibilities Operational: Confidence in managing key corporate accounts delivering sales targets and developing relationships with these clients to increase spend. Maintain relations with clients by reaching out with new product information i.e.
Easter/Christmas and upcoming events that they might be interested in. Meet with clients to build and maintain relationships and to liaise regarding large orders/ initial proposals. Respond to new client queries, introduce the service and create proposals for client gifts according to their requirements.
Make proactive sales to new customers through networking events, exhibitions, emails and calls with targeted goals for new business. Place regular and intricate orders for new and existing clients and manage their orders from start to end from initial enquiry, through processing to end delivery. Offer the highest level of service to customers.
Represent the team and brand at networking events and on LinkedIn. Lead a team at Christmas to achieve department sales target - responsibilities include overseeing daily tasks, monitoring performance and resolving escalations, ensuring the highest levels of customer service are met by all team members. Liaise with buyers, merchandisers and logistics teams to accommodate orders from stock to delivery with the client.
Desirable / Qualifications Excellent interpersonal and communication skills. Strong customer service focus. Planning and organisation skills.
High level of computer literacy. Understanding the premium retail marketplace. Previous sales experience.
Previous experience of managing customers/ clients. A passion for our brand. Previous experience on D365 sales system.
Previous experience on Zendesk communication platform. Benefits A competitive salary Annual discretionary bonus A generous store and restaurant discount A subsidised staff restaurant which uses Fortnum's ingredients 25 days paid holiday (plus bank holidays) a year and an extra day off for your birthday Excellent pension scheme Invitation to our annual staff party Additional annual leave and gifts after 5 years of service We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. xwzovoh In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.