Sales & Customer Service
Itm Industrial Products
Job Description
Sales & Customer Service ITM Industrial Products Surfers Paradise, Queensland, Australia
Join a market-leading tools business with real growth opportunities
ITM is a leading Australian importer and wholesaler of professional tools and equipment, supplying retailers and industrial distributors nationwide.
With over 30 years of success, a strong portfolio of globally recognised brands (including ITM, Wiha, Teng Tools, Holemaker and more), and a modern purpose-built facility in Stapylton — we’re continuing to grow and expand.
We’re now looking for a customer-focused Internal Sales Specialist to support our national distributor network and play a key role in our next phase of growth.
Why join ITM?
- Work with well-known global tool brands
- Be part of a high-performing, supportive team
- Stable, growing business with strong market position
- Clear pathway for career progression into senior sales or leadership roles
- Modern office and warehouse facility
About the role
This is a fast-paced, relationship-driven role where you’ll be the key point of contact for our national customer base.
Working closely with the General Manager and Customer Service team, you’ll support customers across phone and email — helping drive sales, solve problems, and deliver a great experience.
Key responsibilities
- Respond to incoming enquiries from retail, trade and industrial customers
- Provide product advice and technical guidance across our tool and equipment range
- Prepare quotes, check availability, and manage order enquiries
- Support sales of specialised equipment from enquiry through to completion
- Build strong relationships with customers and identify sales opportunities
- Deliver a consistently high standard of customer service
About you
You’re someone who enjoys working with customers, knows your way around tools (or similar products), and takes pride in delivering great service.
You will ideally have:
- Experience in tools, hardware, industrial or similar product environments
- Strong communication and relationship-building skills
- A practical, solutions-focused mindset
- The ability to work efficiently in a fast-paced team
- Good computer skills (ERP/CRM experience highly regarded)
- A proactive, positive attitude
What makes you stand out
- Previous internal sales or trade counter experience
- Technical knowledge of tools, machinery or workshop equipment
- Experience supporting B2B customers
The details
- Full-time, Monday to Friday
- 8:00am – 4:30pm
- Based in Stapylton, QLD