Sales Coordinator - ZKTeco UK

ZKTeco Europe is looking for a Sales Coordinator to join our team in UK. ZKTeco UK is a subsidiary of ZKTeco Europe , supporting the UK market with a Customer Experience Centre and a strong network of dedicated distributors. We operate with a small, dynamic team specialising in sales, marketing, technical support, and logistics , offering a collaborative and fast‑paced working environment.

The position is fully presential and requires daily attendance at our Birmingham office. RESPONSIBILITIES: Outbound Sales Support & Customer Engagement • Making outbound calls to existing customers to maintain engagement and support repeat business. • Contacting new prospects to introduce company products and identify potential opportunities. • Following up on enquiries, quotations, and lapsed customers to support sales activity. • Supporting Sales Leaders by identifying and qualifying opportunities for further development. Pipeline & Opportunity Support • Supporting Sales Leaders in building and maintaining a healthy sales pipeline. • Maintaining accurate records of customer interactions, leads, and opportunities within CRM systems. • Following up on open opportunities and quotations to maintain momentum. • Providing regular updates to Sales Leaders on customer activity and feedback.

Sales Administration & Order Processing (30% of total role) • Providing day-to-day administrative support for Sales, Operations and Finance (phone and email enquiries). • Processing quotations, orders, and customer requests accurately and in a timely manner. • Maintaining customer records and sales data within ERP systems (including SAP). • Coordinating with internal teams to ensure orders and customer requirements are delivered correctly and on time. • Ensuring adherence to internal processes, including returns (RMA) and order procedures. Customer Service & Internal Support • Acting as a point of contact for customer enquiries and providing a high standard of service. • Providing product information, pricing, and availability in support of the sales process. • Maintaining strong working relationships with customers and internal stakeholders. Sales Support & Coordination • Supporting preparation of quotations, proposals, and customer communications. • Assisting with sales and marketing campaigns, events and initiatives as required.

PROFESSIONAL EXPERIENCE, KNOWLEDGE AND SKILLS: • Previous experience in a sales or sales support role desirable. • Good computer literacy (email, MS Office, CRM/ERP systems – SAP desirable). • Strong communication skills, both verbal and written. • Confident and professional telephone manner. • Good organisational skills and attention to detail. • Willingness to learn and develop within a sales environment. • Ability to work independently, with initiative, and as part of a small hybrid team. WHY JOIN ZKTECO UK: Be part of a global brand with a strong European presence. Work in a collaborative, agile team environment.

Exposure to sales, marketing, and customer engagement. Opportunity for professional growth and development.