Sales Co Ordinator

Bluearrow are recruiting for a sales Co Ordinator for a well established family run company

Temp to Perm position

Position Summary

The sales Coordinator will support the UK sales operation by accurately processing customer orders, maintaining ERP system data, supporting logistics and delivery planning, and providing high-quality customer communication. The role requires strong attention to detail, confident use of Microsoft Excel, experience of ERP systems, and the ability to work effectively with UK customers, transport partners, and international colleagues.

Key Duties and Responsibilities

Manage incoming customer orders and enquiries through a busy shared inbox.

Accurately enter sales orders into the ERP system, Epicor.

Issue sales acknowledgements and support customer communications regarding order status and delivery dates.

Assist with creating and sending delivery notes and customer documentation through the ERP system.

Support the Transport Planner with delivery administration, logistics coordination, and load planning activities.

Liaise professionally with UK customers, transport partners, internal sales colleagues and international group colleagues.

Provide holiday and absence cover for members of the sales team where required.

Work with SVP Sales to communicate with key customers.

Maintain high standards of accuracy, responsiveness, and customer service.

Key Candidate Requirements

Area

Requirement

Level / Evidence Required

Excel

Microsoft Excel is a key skill. Intermediate level is mandatory and will be tested during recruitment.

Intermediate

ERP Systems

Relevant experience using an ERP system such as SAP, Epicor, Sage or similar.

Basic / Intermediate / Advanced to be stated

Experience

Minimum of 2 years in sales administration, sales operations, customer service, logistics administration or similar.

Practical examples required

Accuracy

Strong attention to detail in order processing, data entry, customer communication, and follow-up.

Demonstrated through work history and references.

Academic

Clear academic achievement record required, including GCSE English Language and Maths at grade B or above, or equivalent. A-level qualification preferred.

Qualifications and grades required

Logistics

Experience in logistics, delivery scheduling, transport coordination or load planning is useful.

Desirable

Essential Qualifications and Experience

Minimum 2 years experience in sales administration, sales operations, customer service, logistics administration or a similar business support role.

Intermediate Microsoft Excel skills

are required and will be tested as part of the recruitment process.

ERP system experience

using SAP, Epicor, Sage or a similar order processing/business system.

Ability to describe and demonstrate Excel and ERP capability as basic, intermediate or advanced, supported by practical examples.

Strong accuracy in order processing, data entry, customer documentation and written communication.

GCSE English Language and GCSE Mathematics at Grade B (equivalent to Grade 5-6 under the current GCSE grading system) or above, or equivalent qualification/standard, with clear details of academic achievement provided.

Good written and verbal communication skills, with the ability to work effectively with customers, transport providers, and internal teams.

Desirable Experience

Experience in logistics administration, transport coordination, delivery scheduling, or load planning.

Good geographical knowledge of the UK, including regions, delivery routes and customer-site locations.

Experience working with international colleagues, suppliers, or customers in a multi-country organisation.

Experience in manufacturing, distribution, utilities, construction products or technical product environments.

Personal Attributes

Professional, customer-focused and proactive.

Highly organised, with the ability to manage multiple priorities in a fast-paced environment.

Strong problem-solving skills and a practical, can-do approach.

Collaborative team player who works well with customers, transport partners and colleagues across different countries.

Committed to excellent customer service, accuracy, integrity and timely follow-up.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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