Sales Associate

About the Role If you come from a retail/store background and enjoy interacting with customers, this role is for you. As a Sales Associate, you will be the frontline face of Traya Experience Centers, responsible for delivering a premium in-store experience, building trust with customers, and guiding them through their hair care journey. This role is a mix of customer service, consultation support, and relationship management—similar to how you would engage, guide, and retain customers in a retail store environment.

What You’ll Do (Retail + Customer Experience Focus) Customer Interaction & In-store Experience: Welcome walk-in customers and ensure a warm, personalized experience Understand customer concerns and guide them through consultations Consultative Approach: Explain Traya’s treatment journey in a simple and relatable way Assist customers in understanding doctor recommendations and product usage Customer Retention & Relationship Building: Build long-term relationships with customers Motivate them to stay consistent with their treatment plans Drive repeat visits and product reorders Follow-ups & Engagement: Conduct regular follow-ups (calls/WhatsApp) Track customer progress and ensure satisfaction Handling Concerns & Objections: Address customer queries around usage, results, or concerns Provide reassurance and escalate to doctors when required Store Operations & Ownership: Maintain store hygiene, product display, and inventory checks Ensure smooth day-to-day clinic/store operations Customer Advocacy: Encourage reviews, feedback, and testimonials Deliver a high-quality experience that customers talk about Who Should Apply Any Graduates is mandatory Experience in retail stores, salons, wellness centers, or customer-facing roles 1–3 years of experience in customer handling / sales / service roles Strong communication skills (English, Hindi + local language) A people-first mindset with empathy and patience Comfortable with targets, customer engagement, and follow-ups Basic comfort with digital tools (CRM, WhatsApp, etc.) What We Offer Opportunity to transition from retail/store roles to a fast-growing health-tech brand Exposure to consultative selling and customer experience roles Structured training and onboarding Competitive salary with performance incentives Clear growth path within clinic operations and customer experience What Success Looks Like in This Role High customer satisfaction and engagement Strong repeat customer base Consistency in treatment adherence Positive customer feedback and reviews