Sales Assistant

Sales Assistant - Lifestyle Shop

Flexible hours available - Full time or Part time 

Position
Purpose:                                                                                                                                 

As a Sales Assistant, you are the face of the
Petersham Nurseries Shop, responsible for providing the highest levels of
customer service, demonstrating exceptional product knowledge and building
quality customer relationships that result in increased sales and repeat
business.

 Principal Accountabilities:

 Sales
& Service

• Welcome all customers shop in
  a friendly and approachable manner.
• Serving customers
  at the till and being an obvious presence throughout the shop – assessing
  opportunities for up and cross selling throughout the product range.
• Build lasting customer
  relationships to deliver increased sales through effective up selling and cross
  selling throughout the shop.
• Achieve retail weekly sales targets
  set by Manager and Buying Team.
• Maximise sales revenue by
  offering related products.
• Handle refunds graciously and
  turn them into sales opportunities.
• Increase the customer base by
  encouraging inclusion in Company database.
• Give accurate and current
  information about the product.
• Direct customers throughout
  the shop or to the specific area the customer enquires after at all times, even
  when going on breaks.
• Taking customer enquiries by
  phone and handling efficiently and in a timely manner.
• Aim to achieve ‘Guest Shopper’
  commendations.
• Handle multiple customers
  effectively.
• Checking on all
  customer deliveries due out and liaising with internal delivery dept. or
  outside couriers.
• Take part in
  product training and team briefings, both formal and on a daily basis.
• Assisting and
  assuming same responsibilities in the horticultural garden shop when required.

Merchandise & Operations

• Full and accurate
  till operation and responsible for cash handling procedures are adhered to.
• Implement the
  shop display standards.
• Keep stock, stock rooms, till
  points and fixtures, fittings and merchandise clean and tidy.
• Physically
  replenishing from stock room and continuing as necessary throughout day.
• Ensure all stock is ticketed barcoded
  and priced.
• Watering and
  maintaining all house plants as required. Watering of floor and raking as
  required.
• Assisting with
  store room tidy ups.
• Assist in weekly stock counts
  and rotation of perishable goods.
• Assist with (annual/
  bi-annual) Stock Takes.
• Ensure security procedures
  are followed in order to prevent theft.
• Accurately
  administrating delivery files, gift vouchers and write offs.
• Liaising with
  stock control for accurate reporting of stock anomalies, wastage and breakages.
• 
  
  Work in a safe way following the company guidelines.

We are looking for someone with a strong sales background, a passion for interiors and a genuine love for delivering excellent customer service. If this sounds like you, please take a moment to apply as we would love to hear from you!