Sales and Guest Experience Manager

Job Description Guest Relations ManagerLocation: Nettle at The ConduitReporting to: Restaurant ManagerWorking Closely With: General Manager, Head Chef & Event Sales ManagerContract Employment Type: Full-time 40hrs£40,000 - £42,000 + Tronc and excellent benefits including healthcare, wellbeing support, 23 days annual leave plus bank holidays, life assurance, meals on duty, and more.

As Guest Relations Manager, you are the face of Nettle, leading the welcome, setting the tone, and ensuring every guest feels seen, valued, and expertly cared for. Youll manage bookings, respond to guests, coordinate floor plans, and work closely with the FOH and management teams to ensure a seamless, elevated guest experience. Trusted by some of the worlds most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London we bring experiences to life with passion and precision. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. Guest Relations Manager - The RoleKey Responsibilities

Liaise with the kitchen and floor teams to ensure smooth table turns and timely service

Keep guest notes updated to help build meaningful relationships and lasting impressions

Support the training and development of junior FOH team members, setting the standard for tone, etiquette, and professionalism

Contribute to service planning, events, and special initiatives alongside the senior team

Fluent understanding of service flow around theatre or timed dining experiences

A collaborative spirit, willing to lead, support, and work closely with the team

Interest in modern British food, wine, and cocktails; WSET Level 1 or similar is a bonus

Charismatic & Approachable: You create a warm and welcoming environment, making guests feel immediately at ease through confident and natural hospitality

Service-Driven: You take genuine pride in delivering outstanding service, consistently seeking to exceed guest expectations at every opportunity.

Collaborative by Nature: You work well within a team, supporting your colleagues proactively and contributing to a strong, respectful service culture.

Calm Under Pressure: You thrive in fast paced environments, especially during theatre service, and remain composed, focused, and solutions oriented

Respectful & Inclusive: You treat all guests and team members with kindness, professionalism, and sensitivityWhat youll get in returnCompetitive salary with bonus and full company benefits23 days annual leave plus bank holidays, your birthday off, and a holiday purchase schemeHealthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)Mental health support: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your babys first birthday, enhanced family leavePerks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym membershipsFinancial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance productsDevelopment opportunities: Professional subscriptions, ongoing training and structured career pathwaysMeals on duty includedWhy Join Us? We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)Aviva Digicare - Free annual healthcare checkExclusive Benefits & Wellbeing site (Perks at Work)Entertainment discounts - up to 55% off cinema ticketsHealth & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)Travel discounts - Discounts with holiday companies such as TUI and ExpediaShopping discounts - Save up to 15% at high street and online stores by purchasing Shopping CardsMeals on dutyVodaphone discountsPension scheme and Life AssuranceEmployee Assistance Programme23 days + BHs and additional day off for your birthday2 days additional leave, following return from Maternity leave during first year backCompetitive and supportive family benefitsDay off for babys first birthdayHoliday purchase schemeOn-going training & development and career pathwaysProfessional subscriptions paidFinancial wellbeing programme and preferred rates on salary finance productsAs part of Compass youll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UKs biggest businesses. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!