Sales Analyst

• Contact an assigned customer portfolio to offer Cena5 services


• Join a multidisciplinary team, collaborating daily with pre-sales and post-sales teams


• Be responsible for prospecting and managing the following sales funnels: Pre-Sales, Post-Sales (1st and 2nd Cycles), Handover, and Upsell


• Monitor the performance of each funnel daily in Pipedrive, keeping data up to date and ensuring the correct execution of each stage


• Maintain active, consultative contact with graduating students, presenting terms and solutions according to their stage in the purchasing journey


• Provide personalized, human-centered service, adapting language and approach to each class profile


• Present products, terms, and benefits clearly and persuasively


• Track payments and outstanding items, ensuring a complete closing process


• Prepare the monthly goals and action planner/weekly plan in alignment with management


• Participate in sales shifts during Full Actions, especially at events attended by family members


• Support seasonal campaigns involving tier changes, remarketing, and incentive initiatives


• Track project tier changes by creating a new flyer and standard email and forwarding them to management for ERP updates


• Work with Post-Production, Production, and Customer Service to ensure a smooth customer journey


• Align demands, track deliverables, and resolve outstanding issues with these teams


• Open tickets and request materials for galleries, photos, and customer support content, ensuring deadlines and quality standards are met

Requirements

• High school diploma


• Experience in sales or commercial roles


• Preferred: commercial experience in the audiovisual or events industry


• This position is open to everyone

Core Competencies

Demonstrates strong sales acumen with experience in managing sales funnels and providing personalized customer service. Proficient in using Pipedrive for tracking performance and ensuring a smooth customer journey.

Highest-signal resume keywords

• Sales Funnel Management


• Pipedrive Proficiency


• Customer Relationship Management


• Consultative Selling


• Commercial Experience in Audiovisual Industry

Hard Skills

• Sales Management


• Data Tracking


• Payment Tracking


• Goal Setting


• Action Planning

Soft Skills

• Persuasive Communication


• Adaptability


• Collaboration


• Problem Solving


• Customer Service Orientation

Certifications & Qualifications

• High School Diploma

Industry Keywords

• Audiovisual Industry


• Events Industry


• Sales Shifts


• Consultative Contact


• Seasonal Campaigns

Tools & Technologies

• Pipedrive


• ERP Systems

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