SAIL Ottawa Assistant Manager, Operations

Join SAIL Ottawa as an Assistant Manager of Operations, driving operational performance and enhancing customer satisfaction. This role is pivotal in managing logistics and fostering an effective team environment. As the Assistant Manager of Operations at SAIL, your focus will be on supporting the Department Manager and promoting excellent customer service.

Your skills in warehouse management and team leadership will contribute significantly to achieving business objectives. In this fast-paced environment, you will ensure product availability while guiding and mobilizing your team. Key Responsibilities: • Implement Explore+ and return policy compliance • Facilitate a culture of customer service excellence • Oversee warehouse operations for efficiency and safety • Actively coach team members towards key goals • Monitor and achieve departmental key performance indicators Requirements: • Experience in customer service and team leadership • Knowledge of warehouse logistics management • Strong adaptability in a dynamic environment • Excellent communication and relationship skills • Proven results-driven approach to performance Support SAIL in its mission to deliver exceptional outdoor products and customer experiences at the Ottawa location. #J-18808-Ljbffr